Pearle Opticiens Doetinchem - Hamburgerstraat 12

Always good service

To begin. It all started very well. Nice offer 2nd glasses for free. A disappointment was that it could not be sunglasses, but hey, who cares. I went to my local pearle and the reception was fine. They got straight to business and that's how it all started. My eyes were measured. And it had deteriorated a lot. Sounds logical to me. Because hey it never got any better with me. The measurement went fine and a frame was selected. Then it started. Multiple frames could not, my lenses would be difficult. Well fine. A number of frames compared and 2 of them chosen 1 somewhat “hip” glasses without nostrils and somewhat coarse in frame and the other a bit more familiar. With nostrils. Because I always have to wear my first pair of glasses was a gamble and well because I got it with them fine. The glasses came and immediately I had the feeling that the glasses were looking bad. The person who checked everything indicated that it was getting used to. After more than 2 weeks of trying I got a lot of headaches, so I went back. It would be that the glasses pressed on my nose and behind the ear. So adjust. However, he still looked difficult, but the seller indicated that this could take 4/6 weeks. Well fine. Me after home. The days after I suffered from a headache and in the meantime broke my nose and behind the ears. Back again. A colleague joined. The glasses had to be adjusted. No sooner said than done. I went home again but nothing worked. So I put on my old glasses. My headache disappeared immediately. I called but nobody could. Advice. Build it up slowly with the new glasses. I did this for several weeks, but no success. I left it there. After about 8 months my old glasses broke. Which made me dependent on my glasses of “pearl” after 2 days of headache again. So I went back to the shop. Another colleague checked the glasses and came to the conclusion. The glasses are not your fit? Or while the frame doesn't work with the shape of your head ?? OK?? Well my question and now ?? He didn't look into the pc, he didn't look any further after the glasses, but he couldn't do anything !! I indicated that I was not okay with this, but he indicated that he was unable to do anything and closed the conversation. I've been stripped. I was amazed and disappointed. 3 days later after my old eyewear shop went to have the glasses measured and it turned out. The point of viewing was not measured. Which meant that my point of view was not right. This would give the headache. I just ordered new glasses. Guess what. All problems have been solved. My conclusion is that the pearle puts a lot of effort into the sale. But as soon as the care comes to an end, they fail enormously. You don't have to expect a solution either. I will not go after this store anymore. They let me down, someone who needs his glasses. I am angry and very disappointed. My advice would also be how nice the offer is or how cheap the glasses are, don't go there.

they feel high what they have forgotten are customer = king real rasists can be found there

Well served, staff takes the time for you. Pleasant experience