Spoed- & Verwijskliniek voor Dieren - Bijdorp-West 12

Coco, on Franse bulldog van 1 jaar en 4 maanden, is midden in de nacht wakker geworden stijf van de pijn en kon niet meer lopen. Meteen konden wij om 2:00 langs komen. Een hernia is geconstateerd, zij heeft pijnstilling gekregen en wij zijn naar huis. Nog geen 2 dagen later met spoed een CT scan om de diagnose te bevestigen en de volgende dag geopereerd. Zij was 3 dagen opgenomen en elke dag een foto met telefonisch update hoe het met haar gaat. Wij zijn nu 4 weken verder en het gaat goed met Coco. Vandaag is er een controle afspraak en wij gaan het revalidatie traject bespreken.

Mijn kat is hier in 2019 opgenomen met acuut nierfalen. Men had gelukkig snel door dat het niet in orde was en hij moest blijven.Is hier geopereerd en ik ben netjes vooraf gebeld dat het ongeveer 2000 euro ging kosten als we hem gingen laten opereren incl de opnamekosten (het was het weekend voor Kerst). Ik zie een hoop mensen klagen over de prijzen, maar ik snap niet dat men niet begrijpt dat een opname en behandeling bij een spoedkliniek altijd veel duurder is, omdat men langere (+nacht)diensten draait, vaak gespecialiseerde is en geavanceerde apparatuur in huis heeft. Heel blij dat ik het heb laten doen, want mijn kat had in 10jaar nog nooit wat gehad en is nu weer helemaal het ventje :) De enige twee punten die ik heb zijn dat ons niet duidelijk is aangegeven dat mijn kat op een ander dieet moest na de operatie (hier ben ik later achtergekomen) en dat er meteen betaald moet worden. Ik kan me voorstellen dat men daar boos om kan worden. Je komt immers bij een spoedkliniek vaak niet wetende wat er aan de hand is en wat je te wachten staat, ook qua kosten. Wij konden het gelukkig meteen betalen, maar de mogelijkheid tot betalen in termijnen zou netjes zijn bij zulke bedragen.

All you need to save your pets

Thank you to everyone whom helped us at the clinic with your warmth & understanding at a time that was very difficult for us.

I originally gave the Spoed-& Verwijskliniek a five star review based on the following experience "We were referred here by our vet for a heart echo for our cat. The staff were very friendly, caring, and took the time to explain the results (complete with a model heart) and the next steps, as well as answer any questions we had. Facilities are clean and modern." However, I have had to change my review based on a more recent experience. About a week and a half ago, late in the evening, our cat's back legs stopped working. Having been to the clinic one week prior, we knew that this was most likely because of a blood clot. We also knew, because of that appointment, that we should rush to the clinic. Which we did at around 22:00. The doors were closed, which surprised us since this was supposed to be a 24/7 clinic. We were even further surprised when ringing the bell resulted in a "do you have an appointment" conversation. Who makes an appointment for an emergency? Is that even possible? We were informed that the staff were involved in a surgery but that we could wait in the waiting area for the vet. We were encouraged to have a coffee or a hot chocolate, the later of which was according to the very bubbly assistant very tasty. Sadly, what we weren't told was what to do if things got worse, how long it would be or even what to do if our cat passed away while we were waiting. In fact, our cat was barely even glanced at. And then we were left to wait for almost an hour and a half. I don't know if you have ever had the experience of waiting in a waiting area with a cat that drags themselves round in circles because their back legs are no longer working. Or who doesn't purr anymore nor get comfort from the owners who are trying their best to comfort their pet. I don't know if you have ever had the feeling of not knowing whether the waiting is doing more harm and if the fastest option would be to call around until you find another clinic and then drive there versus waiting for the vet, who you hope will be there any moment. We had the opportunity to experience both and we wouldn't wish it on anyone. The bubbly assistant did resurface again after an hour and a half, but not to give us an update. Rather to assist a new pet owner who was arriving with a poorly puppy. We pulled her aside afterwards to ask for an update and were told it would just be a little longer and then received an (unrequested) update on the pet who was in surgery. Again, our cat was barely glanced at. After another 30 minutes had passed, someone did finally look properly at our cat. The vet confirmed that a clot had caused the issue and guided us through the rocky road of evaluating options, and ultimately, saying goodbye to a much loved pet. That element of the experience was at least done with empathy, support, and respect. A few tips for the clinic: 1. If one surgery means that you are unable to see any other pets, then you are not an emergency clinic. 2. If someone is bringing their pet to you in the middle of the night, a giggly bubbly personality is not what they want to be met with. 3. Communicate!! We really would have preferred more information related to our pet, the wait, and what to do if the situation changed versus details on the quality of your hot chocolate. 4. Triage is quite important, and that involves actually looking at the "patient" and asking questions about them. While our visit to this clinic for a scheduled referral appointment was a good one, it will be forever overshadowed by the "emergency" experience.

Absolutely would not recommend this place. I went on a Saturday, only because my own vet was closed, with my cat who had breathing problems. (My guess was that it was fluid in the lungs). The first doctor I spoke to did a blood test and said he had an infection of some sort (won't go too far into detail) and didn't hear any fluid in the lungs. She advised me that he had to stay for the night, alright fine, I agreed. She told me it would cost around 600-700 euro. My cat is also on insulin, I told them what kind of brand. They did not give my any insulin. Of course he will be weaker without his normal dose of insulin. I get called for an update by another vet late at night and he informed me that they found fluid in his lungs and managed to get it out. So the first vet completely missed this very important detail of my cat, he suffered there for hours because one vet did not pay close enough attention. The following day I get called by them asking what to do for a treatment plan. Their advise was more tests, well it was more pushed for more test My cat was already 16 years old and had fluid in his lungs that kept coming back. I did no more test. The costs ended up being around 850 euros, way more than was originally told to me. I took my cat home and went to my own vet the next day. There they said there was nothing that could have been done. More tests would only reveal bad news that couldn't be fixed. I had to put my cat down unfortunately but at least my vet was straight up and honest with me. Don't go here if you can avoid it they try to convince you of unnecessary test that cost a lot of money.

I wouldn't hesitate to go for the surgery overthere myself. State of the art equipment and amazing stuff. Starting from USG that was recommended by my own vet ending with surgery - every owner worst nightmare. But I've never seen my dog so calm in the doctor's office. Absolutely amazing approach to the animal but also to me as the owner. And most important - surgery was a success, my Love is all good now. Before surgery I was crying for almost a week - I was so scared for the doggy. Surgeon explained everything to me and when leaving my dog there I had no doubt she was in a good hands. Within few hours nightmare was over, he called me with updates couple of times. Sure it is expensive, but you can wait home for results with a calm hart that the dog has the best care - there is no price for that. Especially if your dog needs a surgery you need a place with a proper equipment to keep him safe. Overall thank you very much for your stunning service!!!!! Please forward my thanks also for the desk stuff. It is really nice that they give an impression that the dog is well known there ?. I told that to Fuga and she was thrilled ?.

Well, they just saved my dog by removing his cancerous spleen. The vets and the surgeons studied the case together before the operation, explained to me the facts and what was advised to be done. They were very careful and did not take unnecessary risks. The night after of his surgery, I received a video of my dog who just woke up and an arm petting him. It was really welcome at this kind of difficult time. The team is very affectionate with him. And I think my dog trusts them, which is not usually the case with other vets. They have an in-house blood lab that gets results very quickly. The team members are very professional and take their jobs very seriously, with a lot of love and consideration. They deserve 6 stars out of 5.