Acostar Hotel - Kerkstraat 47-49

Very tiny room but clean and comfortable bed. In a pretty populated area, extremely close to multiple trams. Within a 4 minute walk of the airport bus. This is not as close to the center of the city as I would like if I was walking everywhere - but with taking the tram, everything is close enough. While this place does not have a/c, it was cool enough with the fan that is provided - even when it was 90 degrees outside.

We stayed in two hotels whilst I’m Amsterdam, stayed in another hotel first called the Max Brown Hotel and was a lovely hotel. Felt very welcomed by staff as soon as we walked in, after enjoying our stay very much, we decided to stay longer and book another hotel, the Acostar Hotel, and wow, what a difference. As soon as we walked in, it took 2 minutes of standing in front of the receptionist before she decided to acknowledge us, then got told our room wasn’t ready so had to wait another two hours. Got into the room and it was nothing compared to what it seemed like on the photos. Very dirty, one blind open, one shut and mould in the bathroom. During the morning we were awoken at 8:30 to the sound of drills going off constantly in what sounds like the same room as you. The next day we came in to find that the house keeping did next to no cleaning. The toilet roll wasn’t changed, the blanked got tucked in, but pillows left lying about, one curtain left open again, didn’t put the throw back over the bed and didn’t empty the bin. The next day we came back from an adventure around Amsterdam to find that our hotel room door had been left wide open all day by builders who entered the room to change a few decorations around in the toilet (toilet roll holder, soap and shower gel holders) which we hadn’t been notified about. Checked to make sure all of our belongings were safe because there was no safe in the room so we had to keep our expensive belongings in our bags on the floor. We went downstairs to make a complaint and the man on reception reported the issue to the hotel manager, the manager named “Liam Huang” replied saying they couldn’t do anything about it, and didn’t even get a sorry from them. I would 10/10 recommend going with another hotel. Not worth a single penny staying here.

Acostar hotel is a very nice hotel in central Amsterdam. The rooms are sufficient and well sized especially for a room in Amsterdam (not as small then I've thought). The stairs are small but we had no problem with that. They have nice shops and restaurants nearby, the hotel is located near public transport. They have free coffee in the morning. Staff is super friendly. Sometimes you can smell in the stairway the smoke from the local coffee shop. I do wish they would renovate the rooms and add more pictures or mirrors to the room, as the rooms are very dull. Other than that stuff all is great! We will definitely come back again! ??

In the rooms facing the street it gets really noisy. There is a nightclub opposite of the hotel and a coffeeshop right next to it. Drunk people yell outside and the windows are old and do not close well, so you really hear everything. The rooms are also really small and the floor was sticky. The pictures presented have nothing to do with the room I stayed in. The bathroom is nice however, and the location is great. Please put new, more soundproof windows in and clean the floor more thoroughly. Overall, the hotel is good if you travel to go out, party and come home late, but not for a business trip were you want to sleep early.

Please save your money, don’t book this hotel. I can’t believe i haven given money to stay here. The pictures on the website are not accurate at all! I think they just put random pictures of a different hotel on. We booked a double room. The rooms are tiny, have nothing in them apart from a bed and stool. The bathrooms are small and ours wasn’t very clean at all. We stayed on the first floor and the windows are awful, all night we could hear music, the bins banging around and motorbikes everywhere all hours. Yes the location is great, walking distance from everything, but if you want to feel clean after a shower and not worse, don’t come here. The staff are friendly and helpful, although you can’t check in until after 3pm which is not stated on the website.

Stayed here in Feb 2020. Superb location, right in the middle of everything, not near dam square but that's not really where you want to be unless you like loads of clothing shops? Very basic hotel but we are avid stayers in Amsterdam and the best hotels are the basic ones, it's an old city they're all like that. We had a basement room at the front. Nothing amazing. We were only there to sleep. Power went off a few times, superb free coffee machine at front desk used every morning and on our way out, lovely fresh coffee! Only annoying thing was check In was really late.

Worst hotel staff n accommodation. Sheer racism un professional behaviour towards customer. I was assisted by a lady

Absolutely disappointing to say the least. In January 2019 we had booked accommodation with this hotel however due to the current pandemic my family and I were unable to travel overseas. We had reached out to Booking.com and the hotel directly pleading for a refund as we were struggling financially only to be told we could only re schedule our dates. 2 years later, as the pandemic continues, we have still not been able to obtain a refund. I appreciate that this is tough time for people and businesses but this cancellation was due to no fault of our own. When we are able to travel again overseas, I will not be booking any accommodation here.