Auto Hoogenboom | Volkswagen | VW Bedrijfswagens | Outlet Center | Audi, SEAT & ŠKODA Service - Faradayweg 1

Service has gone downhill in recent years. Telephone accessibility a drama. We bought 4 cars from Hoogenboom, but now reason for me to switch to another brand. First my girlfriend's car after 2 years (new car) worn clutch plates, she would so called with the foot on the clutch drive. After a year of worn plates again, it turned out to be something else, only partially compensated. My own car has been at the garage for 5 weeks now because they don't have a part in stock, you get a worn-out loaner car with all malfunction lights that burn and that after having bought 4 new cars, as a loyal customer. And if you call them to ask something, nowadays you get the receptionist who leaves a callback request, but returns 1 in 3 times on average... Completely ready.

We are always very well helped at Hoogenboom.!! We are very satisfied.

We were kindly helped. Unfortunately due to the poor delivery times, only a few models in the showroom.

After an MOT inspection, the car was rejected. This is also not about complaint because rejection is also just right. Not a problem either. Picked up the car in the afternoon because we could replace brake lines ourselves. We had to pay for an inspection and were told that the car had been deregistered from the rdw and that we were no longer allowed to drive it (only home and back to the garage) until the car had been re-inspected. Once at home my husband asked for a paper of deregistration from rdw. I didn't get this one. Only the receipt from car company. It was impossible to get in touch with the branch. Didn't get past the main receptionist. Establishment did not answer the phone. I've been calling all day with no success. In the end I called the RDW myself. And guess what, the car was not deregistered at all!!!! We're just cheated. Paid for cancellation, it was even mentioned separately on the receipt, but there was no cancellation at all. Understand now why I had not received any paper from RDW. After all, there was no cancellation. Point 2 is that I had to pay full inspection for re-inspection. This is very unusual. When I asked why I had to pay full pound again, it was because they had to cancel him again. But what now. After all, no cancellation had been made yet. Since I do not like to be cheated by the company, I had my car retested at another garage. Will never come to Hoogenboom again. Just be honest as a company. Customer would appreciate this. I lodged a complaint about this with Hoogenboom last Tuesday and the latter forwarded the complaint to the service manager, who would contact me. Unfortunately, this one has not been heard from again. Strange way of customer loyalty. But it does show how seriously they deal with customers and complaints. Not so.

very good reception in the morning with enough staff to speak to you. It's just a shame that that one self-absorbed guy doesn't listen to your answers to his questions and therefore thinks that he can keep your car all day. While it has been clearly stated that I need my car back at 14:00. And then when I come to pick up the keys late in the afternoon, I'm also very clever about it, as if it were a perception difference.