Autovakmeester Neplenbroek | Autobedrijf - Goorseweg 33

Wij hebben vanuit Alkmaar via marktplaats winterbanden gekocht van deze garage en hebben enkel prettige ervaringen gehad! Zonder problemen hebben ze de banden een paar weken bewaard voor ons totdat wij ze konden ophalen en ze zijn uiterst behulpzaam geweest en hebben meegedacht in de logistiek om op een handige manier onze zomer banden op te halen (hadden we laten liggen ivm wintersport vakantie). Alles bij elkaar; super ervaring!!

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Ok,

poor sire design, search works bad

I do not recommend, they are lying, I paid a package -apk oil change and maintenance, they only made apk. and in the car they walked to the electrical installation. Renault megane, 31.07.19

Don’t trust this company. Few days ago I got totally scammed. I talked with them on phone about renault megane, we talked about the car and price. I agreed with the price and everything was fine but when I came on the spot the price was higher. I drove more than 300km for this car and got scammed. Not enought that, they were arrogant and talked with me like I was some trash. I’m very dissapointed that company like this exist in this beautiful country.

The owner just wants to see" the money in his pocket". I bought a car 3 weeks ago and I haven't received the RDW card to register it. They told me they sent the document like a postcard by post and I was not able to track it since then. The plates expired and so the insurance made by them. I don't have any proof they sent the card. I asked for a duplicate card and I received a second one in 6 days, when the first card was available the next day, according to them. I had to do another insurance to be able to move the car, to register it. Don't trust them. Be sure that you get all the documents when you take the car. The customer care part sucks. They don't even apologised for the trouble they caused. My answer: Apparently, as another client also said, it is never your fault. We never got a phone call from you. I called almost every day, for 2 weeks to have a feedback and to see when I will receive the card, although you had our contact ( email and phone). It is true that the transfer of the payment was not done immediately, because of an international transfer between the banks, but we offered you all the details from our bank account, we wanted also to give you the confirmation of the payment signed by our bank, but you refused it and we had to wait until your bank confirm the internal transaction. The acquisition of the car was done on a company name and you could have checked our company at any time. For us was complicated to drive another 1000km to come only to pick up the car and we explained you the situation. " We took action and order a new card" this was done because we asked you to do so. We called and we sent you an email, to ask for a duplicate. If you would have wanted to help us, you could have request the second card with priority, not to loose another week. And indeed we preferred to drive another 1000km to pick up the new card instead of waiting another week and pay for another insurance. I don't know who has to apologise her? Us for offering you all the details to save time or you for not carrying about your clients? I will let the other clients to judge which side of the story is true. We have the emails where we asked for confirmations and we never got a reply. What to be discussed with you? My husband just took the card without any apologise from you when he met the owner in person.