Avis Autoverhuur Nijmegen - Energieweg 7-A

Zeer vriendelijk behulpzaam personeel, Manuel en Theo zijn topmannen

Super goede survies zeker een toper super goede medewekers ik rad het zeker aan ik ga zeker weer

De manager heeft mij goed geholpen met zijn charisma en positieve ervaringen te delen die hij heeft met europcar

Prima eerste ervaring met Europcar (Nijmegen)! Vriendelijke medewerkers, vlotte afhandeling en een nette wagen meegekregen.

Lie'rs

Very friendly guy.

They forgot to remove the reservation on my credit card when i returned the car.

The invoiced gas bill for my car ride was three times what could reasonably be expected. I drove a rented Toyota Corolla (2020) from Maastricht to Nijmegen. The total distance was 146 km and I did not fill up the gas tank myself at the end, Europe car Nijmegen would do so. The next day I received the bill and I was surprised to find they had to fill the car with 12L of gasoline in Nijmegen. This is three times the expected 1L : 30,3 km which it would run on average (taking city and highway into account) according to the licence plate check online. When I called costumer service at first they were kind and resonated with my feelings that somewhere something had gone wrong. The only logical explanation for me was they had not filled her up completely before renting it out in Maastricht by mistake or some bills had gotten mixed up, I would not think of deliberate fraud to have taken place. Costumer service would look into it. A couple days later I got in contact with costumer service again, however the tone had shifted. This time there was no understanding, but agitation: the gas bill was what it was, the milage I found running the licence plate was ludicrous and they were not in the car with me when I drove it. Which means my driving would make an energy-clean brand new 2020 hatchback do the same milage as a 2010 Volvo XC60 SUV. Since costumer service was a dead end I am now forced to pay the unpredicted 7 litres of extra gasoline at 1,94 euros a litre. I am really disappointed in the outcome. Since my previous experiences with Europe car elsewhere have been great I would not have expected such a weird and dissatisfying discussion about milage with costumer service. I hope the kind of disapproving and agitated response I received on my questions does not reflect the moral code of costumer support at Europe car, but was just one employee having a bad day. To avoid such an experience in the future I will be renting my cars elsewhere. I also hope that if more people receive unprecedented and unbelievable high gas bills from Europe car Nijmegen, via this route, a fraudulent practice will get exposed.