Budgetplan keukens & inbouwapparatuur - Tinstraat 10
4.2/5
★
based on 8 reviews
Contact Budgetplan keukens & inbouwapparatuur
| Address : | Tinstraat 10, 2984 AN Ridderkerk, Netherlands |
| Phone : | 📞 +8 |
| Postal code : | 2984 |
| Website : | http://www.budgetplan.nl/ |
| Categories : | |
| City : | Ridderkerk |
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Natalia Sandovska on Google
★ ★ ★ ★ ★ Horrible experience. Unprofessional customer service.
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Ivan Robertson on Google
★ ★ ★ ★ ★ Super service
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Peter Hall on Google
★ ★ ★ ★ ★ Fast efficient service with excellent prices
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horvathlivia86 on Google
★ ★ ★ ★ ★ Fast service, excellent customer service!
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Cesar de Miranda on Google
★ ★ ★ ★ ★ Very bad costumer service. When asking about a product, thats price 799euro on their site, the man on the phone tried to sell it for 840 euro. When i told him about the difference, he tried to decieve me with false information about the product. I felt almost scammed. When i told him this was not very costumer minded he was annoyed by it. I lost trust in this company after that call.
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Filippo Belletti on Google
★ ★ ★ ★ ★ I bought a cooking plate of the same model I had and it is defective, as reported by the monteur. It is one month that I am trying to get the piece replaced and instead the customer service is trying to sell me another more expensive cooking plate
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Henry Varga on Google
★ ★ ★ ★ ★ Warning for this company. They sold me a new oven that was faulty and told me that I need to call AEG when I told them that it was broken. But according to Dutch consumer law it is the responsibility of the seller, hence Budgetplan should have ensured that they deliver a fully functional product. If not they should fix it. On top of that the seller was aggressive over the phone and interrupted me when I was trying to to reinforce that they delivered a not fully functional oven and pushed me to contact AEG. Now I I am stuck with bad advice from both Budgetplan and AEG which has cost me EUR 119 for electrician that just confirmed that there was a problem with the oven. Having Consumentenbond and their lawyers involved.
Update 25/03/2021:
After getting the advice from Consumentenbond to file a complaint via the klachtenkompas.nl the company contacted me and offered to refund for the extra costs I had with AEG do to that they gave me the wrong advice to contact AEG after I had the new oven delivered with a fault. It is clearly that they internally need to ensure that people dealing with costumer service need to know the Dutch consumer rights regulations. The solution was quick and friendly.
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Tina Röhricht on Google
★ ★ ★ ★ ★ The worst customer engagement experience I have ever had. Came for a new oven. The overly selfindulged sales man wanted to sell only one Siemens model which we simply didnt like. When told that he got defensive and stumbled a silly excuse to no longer engage. Horrific experience.
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