Dierenkliniek Kortenoord - Rietveldlaan 80

super!

High professional help for your pets

Very friendly clinic for our pets. The staff is very professional and helpful.

High quality care by very friendly people.

Being an international, the front desk professionals are good and helpful. Extremely professional veterinarian with quick understanding of the situation followed by appropriate treatment and follow up suggestions. Being myself a veterinarian, a big thumbs up?

English friendly, kind staff who take their time to talk to you. Good people and good attention.

I am really disappointed with the service. The appointments never happen on time, there are unexpected costs to each visit, and the conversation with the vet are on the phone, often much later than expected (days after the appointment)

Really angry about their attitude towards animals: 1) My cat needed to live in their hospital because of his bad situation. They do not want to change my cat's litter box, water, and food because they think my cat has a really bad character. They think he is violent and angry. He is under painful and for sure will be angry. But they are vet, right? A vet is trained to treat animals properly even if they are in an anxious mood. How can they treat animals like that? 2) My cat lived there during the weekend and every day I go to the hospital to check his situation and they do not treat him properly. My cat's hand is bleeding and his blook backflow to the tube and the machine is alarming. We called them to come to check and they told us it is normal. And they even say: you can bring him out now. This is the way how we treat him and we can only do this. If you have thousands euros you can bring him to Utrecht. A vet should love animals more than money right? Their behavior hurt my heart again. My cat left us yesterday and we are still in super big pain. Highly suggest not bring your babies here if you would want them to be treated with vets with love and care. ​ ———————————————————————— First of all, thank you for your reply. According to your reply, I would like to comment on these points: 1) My cat came to your hospital on Friday morning. I’ve made the call to your hospital at 7:25pm on Thursday night when your clinic is still open. 2) Speaking English is my fault? I’ve been living in an English speaking environment after my high school and now I’m a PhD candidate in Wageningen. If you call my English ‘rudimentary’, I think it is a satire on me and my professional education. Even if my English is 'rudimentary', I believe there are thousands of ways for communication. On the other hand, I also think your attitude towards customers is quite unacceptable, which is also revealed from the feedback you wrote for me. 3) Your third paragraph stated the unreal situation. I admit my cat is angry in my first feedback. At the same time, I touched him, cleaned the cadge, transferred him from the dirty one to clean on, changed the food and water. That is all on my own. Not your technician because they were afraid of him. 4) I accepted that my baby had a serious (life-danger) problem and I also admitted and regretted myself about his death. The feedback I would like to give is more about the attitude towards the animal. I could not feel love, patience, care, and support for my baby. I believe google is a fair and open forum for everyone to give their own feedback and feelings, which they think might help others. I would also like to thank you for all you did for my cat. The only thing is I’ll not bring my other cat to come to your place again. At the same time, I would also like to suggest others, if you would like to bring your babies here, please look at my feedback objectively. [All my comments are only based on my own case]