Drankgigant.nl BV - President Rooseveltlaan 774
3.8/5
★
based on 8 reviews
Contact Drankgigant.nl BV
| Address : | President Rooseveltlaan 774, 4382 NB Vlissingen, Netherlands |
| Phone : | 📞 +8 |
| Postal code : | 4382 |
| Website : | https://www.drankgigant.nl/ |
| Categories : | |
| City : | Vlissingen |
| Description : | Local liquor emporium stocking a wide range of wine & spirits from around the globe. |
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Andrew Hughes on Google
★ ★ ★ ★ ★ I didn't have a fantastic experience. I ordered on a Saturday and continued to get emails from different people every day saying "there is a beer missing from your order" - but every day, the beer that was missing changed. I tried to reply back to the email asking them to substitute for another beer, but I never not a response on my reply and got an email back the next day, as a separate email chain, saying "hey we can't send your order because a beer is missing".
This went on for five days straight. What is the point of contacting me via email in the first place if you're not looking at / responding to replies from customers? In addition, they state on the emails that you can't call them to make a substitution over the phone, which is ridiculous seeing that no one is ever following up on your email responses.
In the end, I had to call on 3 separate occasions to try to get my been shipped and it did about 8 days after they promised it would ship on their website (website: "order by 17h00 and arrives the next day!!!").
In the end I had 22 of 24 beers arrive with no receipt / invoice in the box. I sent an email to management asking for a refund for the missing beers and still haven't heard back. I'm willing to consider editing this review / increasing the review if they do get back to me and refund the missing beers.
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Darren Murray on Google
★ ★ ★ ★ ★ A horrible company to deal with from start to finish, they may have some cheaper prices, but not worth it, worst experience I have ever had dealing with a company. Will never return
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Relict Hunter on Google
★ ★ ★ ★ ★ Perfect service, the goods are delivered very well
and securely packaged.
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Amy Skylor on Google
★ ★ ★ ★ ★ Ordered a wine here and it was fast delivery yes but I got the wrong product and when trying to mail them about it the mail doesn't go out no matter what I try cause the email isn't active from the site and yes I checked the spelling and then tried to call them for 10 minutes noone picked up
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Nikoletta Kozma on Google
★ ★ ★ ★ ★ WORST EVER !!!!! DPO NOT ORDER FROM HERE!!
They never shipped my order they said the address i leave on doesn't exist. (Only leave here 8years I get package almost every day)
They got their order back and not refunding.
They are thief be careful
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Genesis Abigael Boyer on Google
★ ★ ★ ★ ★ Apparently they've recently just opened, but I'm used to ordering from them online. ^^ Fantastic range of products, competitive prices, and well-organized. They stock many whisky brands that are unavailable elsewhere. And continue selling Brothers' brand ciders despite most other businesses discontinuing this range.
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Melina Di Luca on Google
★ ★ ★ ★ ★ Terrible Service, Never again
- False claims on website (delivery and payment options)
- Terrible Customer service
- Paid for products that never arrived with no solutions from the company
When we ordered, the website did not accept afterpay or credit cards, only ideal.
We made an order which never arrived. PostNL kept rescheduling the delivery date multiple times but the package never arrived.
Contacted Drankgigant and their customer service was condescending and completely unhelpful.
They are not willing to send a new package, or reimburse us. Seems pretty shady considering that they're website didn't accept afterpay or credit card.
Never again
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Geert Lamers on Google
★ ★ ★ ★ ★ Good inventory. Price is hard to beat for a lot of products, general e-commerce service is mediocre. Stock on website is often outdated, meaning next day delivery often won't happen even if you expect it to. This has happened multiple times to me. To Drankgigant: fix your inventory indicator. E-mail contact is cold and you often don't get answers to your questions beyond what Drankgigant needs to get done themselves.
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