Eurolines - Stationsplein 3

I traveled with them From Amsterdam to Paris, but the experience with the personnel was incredibly poor. They wanted me to be there 30 minutes before the departure of my bus (which was at 22:00), but it actually departed at 22.13. Since it was a night ride, there was no reason to have delays. I arrived 15 minutes before the scheduled departure (at 9:45), but the clerk said I was late for my ride. He started yelling and telling me off as if he was my mom. Then, he said "Oh, Mexicans. You're always late for everything". That was so irrespectful, since he isn't there to throw out any judgements about the person's nationality, he IS there to check the tickets and offer a quality service to anyone. The first time and the last one I go for Eurolines in my visits to Netherlands and every European destination they work in. They ask for and judge about punctuality but they lack of it.

Not far from the Duivendrecht train and metro station. Station is small but feels relaxed.

In this place the attendant speak English, Portuguese, Spanish, French and another languages, it's so amazing. Here have a snack machine, bathroom and electrical sockets. But they work until 6pm only, if you need to wait more for you bus you'll wait outside, I think is safe and have a lot of people waiting too.

Very inconsistent service and coach quality, wifi and plugs don't work so why advise that you supply this service. rude staff and out dated ticking system.

No shelter. Bad communications. Rude bus driver. Ill maintained busses

Very consistent service. Please ensure that you are back on time during the breaks. The bus driver works with time so always ensure that you are back also during the ferrystop.

Been asked to be there one hour earlier for check in. At location I was refused check in because you can check in only with the driver that comes only an half hour before departure. So do not bother about the hour thing . Then the driver set up a border so that you can't talk to him and of course there's no toilet paper in the impossible architecture of a stinky toilet . Cheap trip though, hence 1 star.

Easy to book online and reach bus station. Some staff in the booking office were very helpful and friendly (guys on evening Wednesday 10th), some were rude (woman on morning Thursday 11th). €8 to change ticket booking. The office was clean, had toilets, vending machines, maps/tourist info, power adaptors and a few seats inside. Check in occurs with bus driver before hopping on the bus. Bus drivers speak minimal english which is fine but most were pretty agressive. No idea about customer service. Bus left on time, arrived on time. No stopping for snacks, although drivers allowed some passengers to alight to smoke (because the drivers were also ? ) and they smoked RIGHT OUTSIDE THE BUS DOORS! Of course this blew straight into the bus.. thoughtless people. Not really the kind to travel with for so many hours. No wifi. Power sockets requiring adaptors under most seats. 4 USB points, 2 not working. Practically a fight when a guy realised that a woman had removed his lightning cord because her power level was "lower than his". Relatively comfortable seats and the bus was clean. Toilet on board - sounds good right? Hmm.. depends where you sit on the bus. Amsterdam to London was 9ish hours. It wasn't too bad - just the last hour in London traffic a bit tedious. Plus people's devices were running low on juice. For the price, I would use again. I strongly advise customer service training for the drivers though. Include a welcome when new passengers join and explain that there is no wifi, no food stops, adaptor sockets under the seats and only 2 working USB ports.. etc it's simple but it makes people feel looked after and comfortable knowing what's what. Also, the other passengers wont have to hear the same questions a bazillion times. Also waiting for a reply to my email (and subsequent follow up email) about lost property.. another customer service issue ?