Fletcher Wellness-Hotel Stadspark - Gertrudisboulevard 200

I am a regular business traveler, and this is the worst hotel I have ever stayed in Europe, especially the staff. They're untrained and don't know how to do their duties. This is the second time I have stayed in this hotel. The first time I stayed for three nights and the experience was below average. This time the room was booked for two nights using my boss's company credit card. I booked the massage for one evening and clearly instructed the staff to make it as a private fee (no deduction from company credit card). The staff has insured me the same before booking. While checking out after two days, I saw an extra massage amount in my check out bill. I requested the staff to correct it and paid the massage amount by myself. The last bill provided to me was without massage cost. I again requested twice to the staff at check out that no amount of massage would be deducted by company credit card. He assured me the same. BOOM!!! One week later my boss called me and asked why I used a company credit card for massage (of course in an unpleasant way). I must give explanation where I've provided my personal bank transaction of amount deduction and last hotel bill without massage amount to my boss and secretary. Also, there are several other issues this hotel has, such as no food provided on first day because hotel restaurant was fully booked. After several requests only, they provide the food in the room at a high price. They have a bar, but after 18:00 or 19:00 you must go to the restaurant to order the drinks and bring it by yourself to the bar. Usually, they don't provide you with the drinking or menu card. Also, the food is expensive, and many items are oily.

It was very run down, short staffed, the bar couldn't be opened due to lack of staff. carpets in the hotel were worn and in bad condition, discolored and patchy. The rooms were very poorly lit the lights were so dim and very few it was hard to see. The price and star rating of the hotel doesn't reflect the actual experience. On a positive note the staff are lovely and very friendly.

Mixed feelings, people try to cope the best they can with everything, but management should improve conditions for them and provide the tools necessary. To be clear nothing is bad or something. It is just it feels like this hotel should be able to perform 4 stars easily.

Awful hotel, highly recommend avoiding this hotel. We could not sleep, all night there were strange sounds from the ventilation system. at night, the temperature itself rose to +29. Audibility between numbers is not isolated. Dirty toilet and tattered walls. The pillows are not meant for sleeping, they are just a lump. The staff is not professional.

Very old rooms looks like from 80's. All night I heard voices coming from shower. I couldn't even get a proper shower because hot water flowed very very little. This is very low quality hotel for this price. Chairs were also dirty. I never stay this hotel again.

Good basic hotel about a 10 to 20 minute walk to a nearby shopping center or center of town. There is a good breakfast and dinner. My colleagues mentioned there was a good gym.

The rooms are worn out and not worth the 4* standards it claims. My room was changed trice before we could find one with no brockage. The price charged is exclusief the wellness, which could have served as a compensation but costs extra! The price- comfort ratio is ridiculous. I would n't recommend and if you have no choice, I'll advice you insist on having room 509!

Unfortunately a bad hotel to spent your weekend or even longer. It should definately loose stars because the room we got it was not renovated from +20 years ago and the carpet on the common corridor had huge dirty stamps. It tricks you from the entrance since it is recently renovated but the many rooms looks like from the past. Price quality it does not worthy, better to book smaller hotel to be tidy and fresh. The airco was very dirty and dusty, it seemed not cleened for more than 2 years, this is not according to covid rules either. During the night i managed not to sleep at all due to continue noise from next shower and other internal noises which i could not identify the source. Wellness hotel it is which calmness and freshness should be top priority. Unhappy and dissapointed for the money we spent in this hotel.