Hans Anders Opticien Tiel - Waterstraat 75

Is a bad thing, staff kidney suitable, eye measurements they cannot wait for 1 month for glasses, then not yet good, what do you say your eyes have gotten worse, while the glasses you are wearing are still good, have been with different opiates gave the same result of the measurement, and when Hans say your eyes are worse, on new measurements, what turns out to be wrong, so the staff may be better trained, but the error is not corrected, well I switched to the consumer association. they can do for me, it is not about 10.00 euros, but about glasses of almost 350.00. outrageous that you deal with clientem, you have very young staff and that is still treated rude, so never again Hans

Weird guy who has to measure there 3 times been back 1 time he could not measure so he says he will be back in the morning I am back he is just busy so the next attempt clearly shows no sense so says having an appointment can be an appointment but I didn't feel like that anymore because of his attitude. Was never told you should have an appointment. He also treated a colleague as dirty

Professional, friendly, with time and attention. Nice shop, we have been coming there for many years.

Very good help, friendly staff and they take the time for you

Where do I start ... Maybe with a bit of positivity. I have little to complain about the glasses service. With nice promotions you have nice glasses for little money, or 2 or even 3. Now the hearing care professional department where I am anything but positive about. I have had a printout for a sleeping cap several times. But there has been a lot of hassle in the past year. Here is a summary of all the flaws and stitches that Hans Anders drops: - They are very difficult to reach by phone. It may be called a miracle when it is raptured. - Calling customer service is pointless. To begin with, you are on hold for at least 20 minutes and they cannot enter the hearing care professional's systems. In addition, they also often do not get hold of the relevant branch. - In a short time they have changed at least 3 times from manufacturer for earplugs. - The hearing care professional in Geldermalsen did not wear gloves when taking the impression last August. - The earplug of the impression she had made did not fit properly and hurt. - After I returned with it after a few days in Tiel, it took many weeks before something was done about it. Because there is always something. Then there is a (long-term) sick person, then vacation again, then this again, then know that. 9 out of 10 times there is no hearing care professional present and opticians cannot access the hearing care professional's system. So they cannot help either. Intermediate position: in Sep a new earplug was made from the same impression that was made in Aug in Geldermalsen. This earplug also took weeks to arrive due to a lack of staff. The person who had the manufacturer make a new earplug turned out to have done nothing with it. Her colleague was going to pick it up and would speak up. After 1.5 weeks, we haven't heard anything yet. That woman turned out to be ill. Apparently things are not transferred during illness and holidays. So as a customer you keep waiting and chasing everything. Final score: 2 weeks ago the new earplug was finally there, but I immediately felt that it was not right either. I now wanted my money back. This could not be arranged immediately, because an optician is apparently not allowed to give a refund if it concerns an earplug. So today I went back again to get my money. I seriously stood outside for almost an hour! (Nice, if you are pregnant and already have sore feet, like me. Or if you are old and have difficulty walking. Had put 1 or 2 chairs outside!) Again there was only 1 person in the shop. Hans Anders promotes hearing aids and the like, but has little or no staff in their branches to provide that service. And I think it is ridiculous that opticians cannot see anything in their system from the hearing care professional. Not to mention the hearing care professionals who apparently do not pick up each other's work during illness or vacation, something that is apparently more the rule than the exception. As a customer you have to go after everything yourself, and then you can be happy if you get them. After almost 3 months of hassle and no earplugs, Hans Anders could have done something in return for all that waiting and calling on my part. Especially for someone like me who has been a customer for years. I say: Hello Schoonenberg!

Very good help ..... but very unfortunate no result.

In this corona time you will be helped very correctly glasses were ready within the agreed time

The saleswoman didn't have the easiest customer in the store before I was allowed in, but she remained friendly and clear all the time. Then I was helped tremendously with an eye test. I was able to find a nice frame. Due to my hair loss I wear a wig, which this saleswoman handled wonderfully and she also indicated that she would ensure a comfortable fit with the wig in combination with the wig (this can be quite annoying and all the same with a mouth cap included) already all in all a very nice experience! Thanks Gerda! I have also had glasses from Hans Anders before and I am always satisfied. If I buy glasses elsewhere, it's actually purely because of the range of frames on offer, sometimes that just can't quite match my needs.