Hotel Pontsteiger - Pontsteiger 343

Breakfast is great and the staff is nice. The room is decent. Sink in the livingroom and the shower is designed so the water goes into the whole bathroom. The cleaning staff is what makes it 3 stars instead of 4. For example that the forks and spoons you borrow from the lobby does not get taken with the cleaning staff when the room is «done», or that the bedsheets arent changed every day. These are small things that just bring the value down i guess. Things that are expected by a 4-star hotel. +That it is not a fridge in the room, but you can put some things in the staff-fridge if you ask nicely. Overall nice stay, just some things that could have been better.

Small, friendly, quiet. Best rooms on the water. Very friendly night manager. Only 10 parking places at 20 Euros a day. The breakfast was a bag hung on the door, or 5 Euros off at the restaurant, not explained prior to booking.

We booked this hotel during the Amsterdam Hotelnacht event. As locals, we are always interested in finding good hotels for our family, friends and other guest to stay when they come visit. As the Pontsteiger building is a true landmark, we were really looking forward to our stay. However, the experience left us rather disappointed! We indicated during booking that we would really like to have a room with water views. When we arrived, we were told that they were not able to accommodate that request because they are fully booked (fair enough). The receptionist noticed our disappointment and offered us an upgrade to a junior suite for a small extra payment. We agreed to that. After we had paid for the upgrade, she told us that there is an issue with the bath tub though. The hot water would be leaking a bit, so either we don’t use it or she brings some extra towels. As we were really looking forward to use the tub, we said yes to the towels, but it felt weird to rent out a room with an issue and ask for extra payment. On a side note, I realized the next morning that the upgrade payment never showed on my bill? We also were informed about the “issue” with breakfast. Our booking included breakfast. She explained that during Corona, they cannot serve buffet style breakfast (also very understandable). But the alternate “options” left us rather flabbergasted: we could choose to 1) receive a breakfast box with a croissant, juice and cereal bar (as 4* hotel breakfast!?!), or 2) eat a la carte in the restaurant. But there we wouldn’t be served a breakfast, but would have to pay and receive a 5€ voucher pp. Including a breakfast and then offering a 5€ box or voucher is certainly not okay, despite Corona. When we finally arrived in the room (nr 20), we were a bit surprised to find it on the ground floor. The room itself is beautiful and the view was very nice (no complaints there at all). Because of the ground floor, there are boats passing by and there’s is very little to no privacy though. More disturbing (as already pointed out by some other reviews) was the cleanliness of the room. The windows were incredibly dirty (sad in a room that you charge extra for because of the view), and I found hair on the toilet floor. Overall, it didn’t feel super very clean, not a good sign during a pandemic. Also the room doesn’t have a fridge/mini-bar. As we received extra towels to deal with the minor problem with hot water, I was excited to use the tub and enjoy the view while taking a bath. However, the minor leak turned out to be a rather big problem and within minutes the room was flooded. We gave up on the tub and called the reception to report that it wasn’t minor and that we would need some extra towels for the water. The receptionist came with the towels, but didn’t offer to send someone help us dry the floor and when I asked her if she could organize all the wet towels to be picked up, she seemed overwhelmed and ended up taking them herself. She also pointed out that the room was taken out of the system now until fixed, but seemed to be okay to sell it to us?! There was no compensation mentioned for the troubles. All in all, I think the hotel has potential. The rooms are nicely designed and the view is beautiful. But they are far far far away from 4* service and breakfast. For us, not something we would recommend to our local friends for a staycation, nor to our guests...

Beautiful hotel and in an amazing location. Little further out from the noise of the City Center but it withing a good walking distance or bike ride.

Very warm and cost vibe it has.. the staff is very friendly and co operative.. the interior is very up to the mark.. the staff is very efficient and know how to the right thing.. it is a really quiet kind of place. Best for quite and comfortable stay. The location is also quite nice.. the details are also according to the latest modern designs.. overall it is a great place and very well recommended. Give it a try whenever you get that chance for it..

Cool building, seems far but totally walkable. Big rooms with high ceilings. Great staff

I have paid 120 euro for room without windows too smoll too way from center

I visited Hotel Pontsteiger back in November 2019 (I just noticed I never wrote a review and felt really bad!) Because of how wonderful this hotel was to me and my boyfriend! It was our anniversary and they upgraded our room to an excellent ground floor room where the river was, so when you look out of the massive window you just see water, it's amazing! They also had balloons, a free bottle of bubbly and a special message for our day. The room I was in was beautiful, quiet and spacious with a stand alone bathtub and a giant walk in shower. Bed was very comfortable with white bedding (that's very important to me). The cleaners did a fabulous job of making sure our room was spotless and the hotel itself is very secure with lovely staff. There is a tram stop outside the hotel and a ferry. The tram takes you straight to Amsterdam Central and it only takes 5 minutes. If you wanted to walk to Central it takes about half an hour, so definitely recommend the convience of the trams. Another bonus is they make great coffee! Overall an excellent stay and I'm sure when things go back to normal I will revisit this lovely hotel, as it was the last good memory I have of a normal life. Thanks again for the great hospitality!