Infinity Wax Europe - Ambachtstraat 6-15

The majority of products are very good. In fact excellent. I spent a lot on kitting out my garage with infinity products. Tte reasons for my one star are to do with the new graphene product. Also terrible way you will be treated if you dare criticise any product OR the treatment you will receive if you have a problem. I have used Many products over my years of vehicle ownership. A friend put me onto infinity. I was very impressed to the point of putting FB infinity wax stickers on my vehicles. I was asked so many times what I used. I drive a Scania truck, Bentley hummer Audi tt VW crafter and a few motorbikes. All treated with infinity products. I was very excited at the release of the Graphene spray. As soon as I could I bought two bottles. Sadly I could not get it to work. Then the liquid started to separate. It went like egg white. Being a member of infinity wax FB page I decidee to ask there. All my posts praising the infinity range were posted within minutes. Tte post with picture of tte offending bottle were not posted. But I had a reply from Michael Capriano. He apologised for the product and said they had a problem with the graphene. He would send me a replacement. Never heard any more and of course no replacement. I forgot about it then better weather I was in cleaning mode. I again tried to post a picture of tte graphene spray and ask on fb if anybody else had a problem . Again it did not get posted. Another reply from Michael capriano. Promising replacement. Of course nothing came . I started to go through tte Fb page. Very funny to see that there are no negative posts about the infinity range. The posts are filtered so nothing negative is posted. Or another trend is that comments are turned off if there is not enough positive praise. I then tried to post a rather harshly worded post to the Fb page as its the only way to get a reply. Of course it wasnt posted. But another reply from Michael Capriano. Even though he failed twice to replace my graphene. Didnt respond to my fb messenger. Funny enough no criticism accepted at all. No apology or sorry I forget. It happens. But no it was alack or communication!!. Numerous fb messages with no reply. Negative posts filtered out. Such a shame as the products are very good. But I have accepted the monetary loss of the two bottles of graphene. Slightly annoyed at having invested a small fortune in infinity products to a firm that from the top accept no criticism at all. Do not admit to faults and will not allow criticism get in tte way of their much needed ego building praise!.