kick Collection - Twijnstraweg 2

Mijn bestelling is al minstens 3 maal uitgesteld. In totaal al bijna een halfjaar aan het wachten!!!! De stoelen die ik al wel heb zijn nu ook weer niet echt hun geld waard sticksels die niet mooi over 1 komen. Poten die niet alle 4 de grond raken. Ze zien er mooi uit van ver maar zijn zeker hun geld NIET waard. Je kan ook duidelijk zien dat het een structureel probleem is, stoelen die ver weg zijn gemaakt met weinig kwaliteitscontrole.

Uitstekende klantenservice! We hadden een probleempje met onze stoelen maar deze is uitmuntend opgelost door Ilonka! Er is continu meegedacht over een oplossing, en altijd vriendelijk gecommuniceerd.

Wij hadden een enorm goede aanbieding vanuit de sample sale in januari. De stoelen (IVY) werden ontzettend snel geleverd en waren zorgvuldig verpakt. En ze zitten heerlijk. We zijn er erg blij mee!

Bad delivery color not accurate

I have ordered a desk from kick collection,. It arrived very quickly (in 2 days and I expected 1 week delivery). Amazing desk! I would definitely recommend this website! They have beautiful, high-quality furniture.

Best customer service in The Netherlands. Despite some issues we had with the product they were always super fast, they truly cared and sent us replacements immediately. The product is beautiful and elegant. We thank you for the great service and we recommend this shop whitout a doubt. Thanks

Final update: Finally got our whole dining set! It looks great, and has great quality. The owner, Johan, was extremely helpful for us in getting our whole situation mediated. Although a shame that the owner should have to be so involved, we did get our stuff and really love it. Unfortunately the service wasn’t the greatest, but they did seem to try to right it as much as they could. Hopefully in the future these issues improve, so people can enjoy the furniture. Would recommend them, just be prepared for unknown shipping time frames. __________________________________________________________________ Really unfortunate situation. I first saw the KICK collection online and found a table I really loved. My fiance refused to buy it unless he could see it in person before we bought it. So, I found the flagship store in Lekkerkerk, seemingly the only one in The Netherlands. We went to the store, saw the table, loved it, the lady working was really helpful and gave us advice on the size of the table. While there we found great chairs to go with it. The lady working there actually told us we could buy the chairs there and take them home with us, but we had taken public transport so decided to order everything there. The lady told us if we ordered from the store, it'd be free shipping and it would all come together on the same day and be assembled for us. Fast forward one week (awesome shipping time), we receive our order. Except we didn't. We only received the table, no chairs. We contact KICK to figure out where our chairs are and are told they are on a ship that has tried to dock three times now over the past few weeks and cannot (due to Corona I guess?). They tell us the chairs will be there the next week but they can't guarantee it. So basically we paid for their beautiful furniture, and then they jack us around. Even though they only have ONE store, they failed to keep it up to date with the availability of their stock (we were told we could take ithe chairs home that day from the store!!) and now we have a dining table with no chairs. Basically useless. They also failed to tell us this between when we ordered the furniture and when we received it, so customer service was a bit lacking in that area. Bottom line, I found it had great furniture but a bit of a shady practice. We were lied to and not even guaranteed about where our chairs (that are not cheap) would be and when we would get them. Wish things had gone differently; I was so excited about my new furniture, now I just wish I hadn't given them my money.

Exceptional customer service and I would highly recommend this company. We had table delivered which had some issues and sent an email asking what to do. They responded quickly, kept to their promises and it resulted in us having a perfect table within a week and only positive feelings about the experience. This could have gone very differently, so I was really impressed with the service. And the table is beautiful.