Knab - Thomas R. Malthusstraat 1-3

Terrible non-existing service. I am running a simple 11 year old business. My request for opening an account was refused, but only after sharing my ID, transferring a micro amount from a legit account and filling out a lengthy questionnaire. The negative decision was taken overnight by an algorithm, no explaination given as to why. No human being involved in the process at all. If you don't mind for a machine to take personal decisions, eat your heart out... If you want to engage with real people, avoid Knab at all times

Friendly advice: change your policy of update-race. We can't login into the app any more. That's frustrating. Or you want only customers who change iphones every year?.

I tried to open a business account with this bank. The service was horrible and they did not offer any solution to my problem. I have a broken camera and photos are not clear. So i asked them for another way to identify. That was impossible. I will just do not even begin, if something else comes up in the future I would expect the same annoying response: sorry there is no solution.

Overall, KNAB is a passable digital only bank, but their app is far from great. + Easy to use/find/download bank statements. More so than most. + Above average customer service. + Can have multiple accounts (under the same name) without extra costs. + Better automation than most. +- Somewhat expensive monthly fees compared to most Dutch banks, especially for being online only. However, you do not have to pay extra for a credit card; unlike most Dutch banks. +- No debit card suitable for international online use. Just like most (if not all?) Dutch banks. Still disappointing for an online-only bank, though. -- Mediocre app/bad app policy: 1: The app does not work with all smartphones as far as the automatic reading of passports via NFC is concerned. This is not an issue with my passport (even though the error message suggests otherwise; this is a limitation of the app itself. I know, because there are other apps that are able to use my passport just fine. 2: Yesterday, on Cyber Monday of all days, suddenly the app required me to re-register at 22:00 uur / 10 PM. Despite that I made a payment earlier that day! I did not insert the wrong pincode, nor did I update (at least not knowingly and voluntary). Consequently, I missed out on a few deals. But at least it wasn't on the same day rent is due... 3: As soon as there is an update to the app, the app nags you to update every single time you open it. At some point, you can no longer use the app until you update. The problem with this is that customer service has confirmed that an update can lead to having to re-register the same device. All of the above wouldn’t be that much of an issue if KNAB didn’t force you to use their app. The only way you can use KNAB (including on PCs), is via the app. You can only make digital payments via the app; cardreaders are not an option. In light of this, I think it’s fair to expect a better app. Right now, with KNAB, you cannot be 100% sure you will be able to make a digital payment whenever you want to; there’s effectively always a tiny chance it will be, at the very least, delayed due to the app. 4: Finally, if you lose your device, and have only registered the app to one device, this means you are unable to do any digital banking whatsoever until you have your device again or got a new device. Their policy is allegedly due to security concerns, but at the end of the day, I think it’s customer unfriendly. Why not make cardreaders an opt-in system? In conclusion: App 40/100 Customer Service 75/100 Features 80/100 Overall 60/100 If the app was better and also not completely mandatory, overall would be 75/100 instead.

Very poor customer service. Seemingly smart but in practice time wasting mobile registration procedure. In average, half hour waiting on the phone line. They happen to give also inconsistent feedback to you causing you to waste time and energy without a positive outcome, in the end they d blame language barrier. . Unprofessional.

After a very short journey, it's over between me and Knab. Just tired of surprises like: -only one upcoming transaction is visualised if you "look in the future". To see them all, there's another screen. The tax office is grateful for two payments of the same tax now -no transferring money while on the phone. Really? -a limit of 50K a day that you only discover when you are trying to buy a house and cannot make an urgent payment. Need to perform a raindance to get the limit upped (getting errors throughout the dance, too) -no contactless payment. This is the worst. This actually would be enough on its own right. Cannot start telling you how many of these sticky things (the bank cards come attached to a piece of paper, and remain sticky thereafter) I lost pulling them out accidentally out of my pocket. Good thing is, you can order a new one online and it comes pretty soon. Another good thing, I still have my Rabobank account.

worst banking service ever. Nothing works. The website requires QR-code, and it's not possible, because the app doesn't work with older model of phones, which obliges customers into unnesessary consumption. Not customer friendly. Non ecology-friendly. Not "duurzaam". The bank behavior is full of paranoia. I asked to help me with logging in on new device (which I was obliged to spend on because of them!) and instead they blocked my account. Because they saw that I don't spend enough money with their card! And that I don't have regular earnings, but have big amounts. This caused me being unable to access my own money for a long time, and it took a lot of email exchange and explanation. I won't get into how much stress and losses I had because of all this. Never again. Not recommended to anyone, if you care for your money, your time, and your self-esteem.

Applied for a joint account for my wife and I with Knab as it seemed to be a reputable service provider. They may well seem to be but after I had started the application process they kept asking me to resubmit scans of my ID card and personal details, every time restarting the 3-5 day processing time. I got fed-up after the third time. In a chat to them they seemed to be not too bothered so I will reciprocate. I cancelled my application as they do not seem to want new clients. I urge you not to attempt opening an account with them and rather shop around a little more. I have had better service from ASNB.....