Marquardt Küchen Rotterdam Alexandrium - Watermanweg 203

**Waarschuwing!** Slechte ervaring Koop geen keuken bij Marquardt keukens in Rotterdam. Bij aankoop begon het met een goed gevoel maar niet veel later begonnen de problemen. De medewerkers zijn slecht of zelfs niet bereikbaar. Men komt afspraken niet na en wij moeten continu zelf met een oplossing komen. Wij zijn nu meer dan 5 maanden verder na de aankoop en nog steeds hebben wij geen complete keuken. Diverse keren vrij genomen en er kwam geen monteur of de beloofde levering. Erg teleurgesteld.

Koop hier vooral niet je keuken. Het zijn mooie producten dus als je dan toch besluit hier je keuken te kopen, betaal dan zeker niet het volledige bedrag voorafgaand aan de levering (zoals ze wel eisen). Het ding is namelijk dat zodra er zaken missen, wat bij keukens vaak het geval is en geen probleem hoeft te zijn mits het gewoon netjes wordt opgelost, je bij Marquardt op geen enkele support hoeft te rekenen. Dit valt helaas ook bij een flink aantal andere reviews te lezen. Wij hadden alles in ieder geval netjes betaald en zijn nu ruim 10 maanden bezig geweest om het restant van onze keuken geleverd en geplaatst te krijgen. Alle actie kwam daarbij vanuit onszelf. Echt een bedroevend slechte ervaring.

Wij zijn geholpen door René. Hij neemt de tijd voor je, laat alles duidelijk zien en komt met tips die je op weg helpen bij het maken van de juiste keuzes. We kunnen niet wachten tot de keuken geplaatst gaat worden. Ben je nog op zoek naar een nieuwe keuken, dan raden we je Marquardt in Capelle ad IJssel van harte aan.

Afgelopen weekend zijn wij geslaagd voor onze nieuwe keuken bij Leroy van Marquardt in Rotterdam. Eindelijk een keukenzaak met een eerlijk verhaal en een goede prijs. Leroy gaf ons steeds duidelijke keuzes met de gevolgen voor de kwaliteit en de prijs van de keuken en dit alles tegen een uitstekende service! Eindelijk een winkel waar je niks merkt van alle bekende vooroordelen van het kopen van een keuken. Hierdoor wordt het uitzoeken van een keuken iets leuks zoals het hoort te zijn! Bedankt Leroy voor de goede service, je eerlijke verhaal en je scherpe prijs!

I was sceptical due to some of the negative reviews but I have to say: these guys rock! Perfect service, from concept to completion, great offers, all delivered with a big smile. Look no further.

I am totally happy because I just ordered my perfect kitchen there. Last two months I was coming all the way from Amsterdam ( I could not find here what I really like) to Rotterdam to design, redesign and again design from scratch the kitchen where I will have an inspiration to cook. @Hamid, thank you very much for litters of coffee, for being such patient with me and using all your knowledge and professionalism to make what I really like. And yes, this cool big wine fridge and granite stand for flowers will definitely help me to cook ;)

Its a very disappointing and very stressful experience with Marquardt in general and especially in Rotterdam. We ordered our kitchen in this store because they sold us a story of high quality kitchen with attractive prices for granite countertops. To start with, the sales person, Hamid, made so many mistakes in measurements that we had to check ourselves multiples times, every single item to make sure that everything was in order. He quoted us a price for the full kitchen and then he realized that he forgot to include the faucet (after we spent 30 mins selecting the faucet!). Now we have to buy our own faucet. We signed the purchasing agreement mid September and agreed that the kitchen should arrive 10 weeks later (December 1). The manager, Adnan, assured that the kitchen will be delivered on time and we have nothing to worry about. Time passes by and they sent the measuring expert only on November 3rd to measure our kitchen (after we reminded them multiple times). A week after, they sent us an email saying that probably there will be a delay in delivery without exact reasons and timing except that the manufacturer in Germany is very busy. Another week passes by and we get a call from the manager of Marquardt in the Netherlands, Leroy, who informed us that our kitchen can only be delivered the second week of January (16 weeks after we signed the contract!!!) and he came up with a story that a kitchen manufacturer in Germany, Alno, became bankrupt and that there is a law in Germany that other manufacturers have to pick up the orders of the bankrupt company. This is a complete lie as we drove to Marquardt in Germany and asked about the situation. This law does not exist and if we ordered from Germany, the kitchen would have been ready in 5-6 weeks. So not only they messed up our order an put into the system very late (we are still not sure if our order is in the system now), but they also lied to us, trying to cover up their mistakes. For us, the timely delivery of the kitchen was a critical factor when selecting the company, because we have completely removed the old kitchen in our new apartment and were working on complete renovation. We wanted to move to our new house before Christmas, but now it becomes impossible and we have to vacate our current place, because we agreed to move out before Christmas. Now we are stuck with no kitchen for holidays in our new apartment, our Christmas and New Year plans are totally screwed (placing a temporary kitchen would only create additional problems, damaging the interior). Then when we filed a complaint to Germany, Leroy called us and tried to arrange something. We got a phone call from a counter producer in The Netherlands that we immediately needed to come by to select /check the counter! Marquardt's selling story was that they pride themselves with their granite plant in Germany and now it turns out that its just a supplier from Tilburg??? Its lie after lie with this company and till today they have not provided us with the exact date of the kitchen placement postponing our move by almost 2 months which becomes extremely costly for us. If you want to put yourself through dealing with incompetent people, total chaos and uncertainty, then this is definitely the company to go for... I will be posting updates with further developments as we feel the responsibility to make other potential buyers aware of what they can expect when they order the kitchen through Marquardt.

DO NOT BUY AT Marquardt!!! They are really good at convincing you to buy they kitchen and let you sign the contract right away! Two months of emails and phone calls and they NEVER reacted to follow up on taking measures and finalize the delivery. We are speechless with the service lever and UNPROFESSIONAL behavior of these people