OneFit HQ - Apollolaan 151

Name: OneFit HQ - Apollolaan 151
Address: Apollolaan 151, 1077 AR Amsterdam, Netherlands, Amsterdam, 1077, Netherland

2.4/5 ★ based on 8 reviews

Contact OneFit HQ

Address :	Apollolaan 151, 1077 AR Amsterdam, Netherlands
Postal code :	1077
Website :	https://one.fit/
Categories :	Corporate office , Sports school , Sports club ,
City :	Amsterdam

Apollolaan 151, 1077 AR Amsterdam, Netherlands

Best Sports club in netherlands

K	Konstantinos Prantzos on Google ★ ★ ★ ★ ★ I had to contact support due to a missed check-in (was a bit late). I provided the needed information, as mentioned in the app. The support's reply was swift, friendly and helpful, resolving the issue the very next morning. Keep up the good work and support.
S	Sonal Gavishter on Google ★ ★ ★ ★ ★ I experienced worst customer service. Firstly I bought 65 euros for 16 workouts membership and the day my membership started they suddenly changed it to 10. Moreover my account is blocked from one week and I am not able to book any classes. Tried to contact them number of times, but no revert. No number to call. Ridiculous
N	Nour Din Saffour on Google ★ ★ ★ ★ ★ Bought the regular membership which includes 16 workouts for 65 euros last month. I was checking it today and now for 65 euros you only get 10 workouts! If you want a reasonable amount of workouts you have to pay 106 euros for 18 workouts!!!! Who the heck introduces a 50 euros increase in one month!
s	s. ko on Google ★ ★ ★ ★ ★ It's ridiculous the last change in memberships. Such a big increase just in a month It's unreasonable. Usually when you increase a price you offer something as well. In this instance the membership option is shrinked from 16 to 10 classes. Really genius idea to increase your profits. Very innovative ? VERY DISAPPOINTING I use onefit when the membership was only 39 euros then was 59 euros, 65 euros and now 109. From unlimited classes to only 10! At least could be 14 classes. Really crazy when all partners offer the same rate classes. Seems is time to go to the old way of booking classes before onefit existed. In regards the reply email and the explanation given, I feel that is not proper explanation because as customer the corporate specificities can be seen as consequence to me. As customer that supported this concept, for so many years, do not feel being taken care .The reply and my unhappiness with the situation given as reply to your email, which is simply neglected and left at its own luck, as I did not hear from you again.
L	Lien Nguyen on Google ★ ★ ★ ★ ★ Crazy increase in price! With a regular membership of 65 euro, you now can get only 10 workouts instead of 16. They pretend to be nice by saying "10 check in Plus 6 bookings", but if you cannot use this booking on the same month, what the point? Ridiculous price plan with zero improvement on service!
M	Maarten Heijm on Google ★ ★ ★ ★ ★ On December 18th the Netherlands government announced stricter lockdown measures, including closure of gyms. OneFit HQ could not even be bothered to send out a communication to its customers to inform of the consequences this development has on paid memberships. Hopefully ethics is on the agenda at the next board meeting.
I	I D on Google ★ ★ ★ ★ ★ This company breaks the law to get you out of your old membership. I paused my membership with a new reactivation date. The app was updated and the option to set a reactivation date was removed. When I emailed customer service they lied to me that I stopped the membership and not paused it. By stopping I can’t go back to my old contract. I paused my membership several times during corona, so I know what I’m doing. Cancel your membership and don’t sign up with them. Let them go bust. Pathetic liars.
A	Alexandra Atádi on Google ★ ★ ★ ★ ★ Perfect locations, very good customer service! I have never had any bad experience the last two years with Onefit. Highly recommended! And yes the new membership price is expensive but at least you can book your spot to your favourite workouts!