OPTIMUM Renovatie, bouw & onderhoud - Scheldeplein 12

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The work from Micheal and team was highly satisfactory. Communication was effective throughout the project and the employees were quite friendly. Overall, very professionally handled.

Optimum contractors is a reliable and professional construction company in the field of home renovation. We certainly recommend them. Michael thanks for the endless patience and grandiose result of the renovation of our apartment.

We’re very happy how our top floor turned out. We had a shower installed behind an additional wall. Very practical and with modern colours. They also helped with painting and putting a new floor. The communication was clear and pleasant, would recommend!

We have a good experience with this company. This was the second time in five years that we've hired Optimum for a big renovation. The renovation itself went smoothly and all agreements and deadlines were met properly. So again we're very satisfied with the smooth cooperation and even more happy with the final result.

This is a long read so I want to first of all say: I do not recommend this company... At first we thought we had found a great company to do business with. My wife and I had recently just bought our house and we wanted some things done in the house to modernize it a bit and ready it to be livable. We made contact with Michael, with whom we seemed to see eye to eye with. However, this honeymoon phase was soon over. The very first meeting with the worker who was going to get to work on the house arrived almost 2 hours late on the first meeting and had seemingly forgotten about the meeting to begin with. This should have been a sign for us to stop before we started the work. Throughout the whole thing, we kept having to chase all of them for everything, for them to come work and for them to send us the invoice so that we could pay them.. The next thing is the fact that agreements and appointments meant nothing to the contractor. "See you tomorrow" became "see you on Friday", and on Friday it meant "see you next week." This was a recurring pattern and you only found out they wouldn't come if you called the guy. They also left lights on and doors open after they finished working even though they were not even going to return the day after. If I had not gone to check on the house out of curiosity of how it was going I wouldn't have noticed that they had left the doors and windows open and lights on. Sure enough after i explained to the manager that I didn't want them to leave the house open, they stopped doing that, however, this seems like common sense. And also seems like something that would have been seen if someone had been on top of this work. They left a lot of things incomplete that we later had to chase them to come and fix it. Even now they now finished but the work is still FAR from finished, but we have had enough of them and will finish the last things ourselves. They also had to replace our CV ketel and bought a small one that is worse than the one we initially had without consulting us. So now we will have to buy another one to fix their mistake. Even to get our keys back from the contractor we had to chase them because he himself had no idea what he had done with them... He also had a very rude and unprofessional attitude... Although Michael did his best to try and find solutions for the mistakes of his workers, the entire process was more stressful than it had to be due to the absence of communication from the workers and the inability to follow through on agreements. It left a bad taste in our mouth and we regret going into business with them. This of course is our own experience, and I do want to mention that the majority of our issues were with the contractor hired by the company. Feel free to make your own decisions about the company.

2021: After-service care is poor. The work is under guarantee, but no way to call upon the guarantee. Please can Optimum come to fix the balcony door that can't open anymore, ASAP? I've been trying to contact you for months.... Hoping this route works. 2019: This renovation was my 4th in 6 years, and although there is never a renovation totally without stress, this renovation has definitely been the best, least-stressful and to the highest standard. They worked hard, fast, no empty promises or a list of excuses for delays. I managed the project myself without an architect and felt I was fully respected and consulted at every decision. Working in an apartment, it was also very important for me that they were tidy and courteous to neighbors, as I don't want to end up with a lovely apartment and angry neighbors. I would have no hesitation to work with Optimum again.

We are very happy with the services provided by Optimum Renovatie. The work was carried out to very high professional standards. Communication was excellent. The men were punctual, worked extremely hard each day, and showed real craftmanship. Any small problems that arose were quickly handled professionally and positively. All in all we are delighted with our two new bathrooms.