Parketloods - Keienbergweg 27

Vriendelijke service, goed advies en kundige experts die meedenken in het hele proces. Wij zijn super tevreden met onze prachtige houten vloer, die tevens snel gelegd kon worden.

Behulpzame partij met veel kennis. Gekozen voor een laminaat dat er prachtig uitziet. Ze hebben ook ruime keuze uit mooie echte houten vloeren. Er bleek bij tweede bestelling iets fout te zijn gegaan (aan mijn zijde) en zonder morren hebben ze dat opgelost, terwijl ze dat niet hadden hoeven doen. Dank, heren!

Top!!

Friendly and approachable staff. Knowledgeable and informative. Good guys!

We had a great experience in the store. Knowledgeable and friendly staff who have us the proper advice for our floor.

The showroom immediately makes you realise that they are wooden floor professionals with all the examples around. John explained and answered all my questions , you hear the passion in his voice when discussing options. I loved that fact I was given a sample to take away which helped when I was choosing paint colours for the walls. Their prices were competitive with other providers and I do rate their service as topnotch not so sure providers close to the German border would offer the same as a "local"company Even with the challenge of the last few months the floor was delivered on time. I had a slight hiccup with the Fidbox , not due to Parketloods, yet John came to the rescue with a solution. My floor looks AMAZING, I am so pleased with the colour and going with non groves Visgrain. Thanks John

Unfortunately we've made a big mistake by ordering our oak floor by PARKETLOODS, and I'm writing this review hoping you will find it and conclude that you should not make that same mistake. We should have suspected something will go wrong already during ordering process, since it took Parketloods 8 emails with new offers until we got the offer that we've asked for at the day one (every time something was wrong, and they could not edit previous order by had to make new one for some reason). In spite of this experience, we decided to go through because it seemed that this company had competitive prices and they had friendly stuff, but that was the big mistake. At the end, we've spent some 10000e in this shop for what we've though will be high quality multiplex oak floor, but what we've got was the floor with unevenly cut planks (some planks weren't exactly 18cm wide through whole length), and low quality finish which started showing scratches after only 2-3 months of usage. Most importantly, we've ordered 18cm wide oak floor with micro groove edges (in dutch micro groefje) and got delivered floor with regular (wide) edges. When 2 microgroove planks are put together, they should create seam which is approximately 1mm wide (see darker photo I've made at my friend's place). What was delivered was oak floor with regular edges, where seam between 2 planks becomes approximately 4mm wide (see lighter photo of my own floor). Due to issues with width of some planks on some parts of my floor this seam is even wider. This is totally not the look we were going for, as white-washed planks with wide dark seams collect dirt and look darker already after few weeks of usage. After filing the complaint with the company, company's manager came to visit our place, and after inspection of the floor, he has written back in email that Parketloods have delivered what they have promised - oak floor with microgroove edge. Here are the most important parts of that email: ************* Zoals ik u al heb verteld is de vloer met een micro-groef geleverd. Het is dus niet zo dat het verkeerde product is geleverd. ************* You can also see alternative response to this post here on google maps (where company's representative admits they have delivered floor with regular groves), which further indicates that this is not trust-worthy supplier. Obviously we feel very stupid for doing such an expensive business with this unprofessional company. If you plan to order floor for your new house, I hope you'll be wiser than us and just go somewhere else to order it after reading this review and taking one good look at the attached photos. ******************** Update may 2021: After reading the last edit of the company's answer post below, only thing I can say is that on top of everything company's owner obviously thinks that his clients are blind amateurs. I have years of experience with high quality renovations, design and manufacturing of custom-made furniture, and can tell difference between 1, 2, 3 and 4mm at any time of day or night with my bare eyes without nanometer. My fault in this situation was that I wasn't present when floor was laid and subsequently covered with protection so that renovation can resume, so I've noticed this issue only after the whole apartment was delivered. We know perfectly well what kind of floor we have ordered, Parketloods have delivered different floor of subpar quality, and this is the only truth, everything else is 'verkoop verhaal'. Ben je ook van plan eentje straks te kopen?

We have received a phone call today and are being advised on the maintenance. It looks like we used the wrong product for cleaning. The staff is looking for a solution (the floor itself is not damaged). I find it very helpful. The company cares about the client also after purchase. We have installed an engineered oiled floor around 3 months ago. We were surprised how easily it stains. There were spots after water based paint that are not possible to remove (our fault/renovation). What I do not understand is that even if we won’t wipe the water from the surface it will leave a mark. The floor is hovered twice a week, wiped with damp cloth and special detergent once a week. It is so much hassle. When asked if this is normal and how we can even out the discolorations were send a manual guide, that didn’t answer our question. The assistance after installation is not sufficient in my opinion. The staff in the store is friendly and not pushy. We enjoyed the purchase itself.