PostNL Pakketpunt - Molukkenstraat 13
2.5/5
★
based on 2 reviews
Contact PostNL Pakketpunt
| Address : | Molukkenstraat 13, 6524 NA Nijmegen, Netherlands |
| Phone : | 📞 +88 |
| Postal code : | 6524 |
| Website : | https://www.postnl.nl/hulp |
| Categories : | |
| City : | Nijmegen |
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Tim Frenzel on Google
★ ★ ★ ★ ★ |
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Nan Zhou on Google
★ ★ ★ ★ ★ The worst service of any kind I have ever had in the Netherlands!! Never hesitate and go straight sway to DHL or UPS! I sent a gift parcel to a friend family in Denmark before the Christmas. When I came to the post office counter, I wrote down the address. But nobody reminded me of writing my own address. Anyway, I paid for tracking the parcel, and it took only 2-3 working days to arrive in Denmark. When I came back and checked the track & trace, I found the staff wrongly input the delivery address into the system, which was another street number in the same destination town. I had been contacting PostNL Facebook messenger (they kept replying, which is great.) for 3-4 days informing them about the case, but they said they could not do nothing until the local feedback says there is an error. Until the tracking system displaying the delivery failed (of course! it was the wrong address!! but it was already in the same town, 8 minutes drive!), I kept contacting them about correcting the delivery address (please having a look at the mail box with the RIGHT ADDRESS rather than only your own stupid system!),but they said it could not be done and the parcel was going to return to the Netherlands because of the concern of fraud. I provided my tracking receipt, my own address and name, even suggested that I went in person to a PostNL location for proving that I was the SENDER. They did not listen and insisted on returning the parcel to the Netherlands, totally missing the holiday season! Very disappointed and indignant!
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