Rico Recreatie BV. - Steenkamp 3

Een camper gehuurd , veel te duur je moet overal voor betalen en dat boor 1265, 00 per week waarvan je sl 2 dagen kwijtbent voor het halen en brengen .

duidelijke uitleg bij de gekochte camper. Prima product voor eerlijke prijs. Netjes te woord gestaan en de door ons in te ruilen camper had verborgen problemen en dit is netjes opgelost. Dikke pluim

Vorige week de camper opgehaald en een uitvoerige, prima voorlichting gehad van Koos. Goede service.

Ik heb bij dit bedrijf een camper gehuurd, 1 tip ga bij dit bedrijf nooit een camper huren het zijn echt oplichters wij hebben meer dan € 5000 betaald voor een hele oude camper die is in Duitsland kapot gegaan wij kregen binnen vier dagen een nieuwe camper maar we krijgen de dagen niet vergoed mooie praatjes maar achteraf gezien was er niks van waar, huur hier aub niks kijk verder

Hier een maand geleden onze camper gekocht . Waren nog wat kleine puntjes , afspraak gemaakt en alles keurig opgelost. Foto zegt genoeg ?

Zeer goed te woord gestaan, komen hier zeker terug!

Nice !

In short: unreliable, unprofessional, untrustworthy. We booked new (young) 4 persons motorhome at RICO Recreatie BV (Richard) in the Netherlands via Camptoo in May'19 for period 27 July - 12 Aug 2019. Paid in full £2,536 for 2 weeks rental. Also paid £1,000 deposit in advance. This was a very disappointing experience for the following reasons: The pick up location changed 3 times (first Meppen, Germany, then Loenen aan de Vecht, Netherlands, then Gieten - North Netherlands). Last change was made while already driving towards Loenen. Friends that we were travelling with had to change their journey and camping reservations as a result. -On arrival at RICO in Gieten (a well established motorhome facility), a nearly 10 year (!) old, 3 berth (!) Chausson camper was offered to us. We immediately explained we are with 4 people (My wife and I, and our two girls aged 7 and 11) and that the camper offered was nothing like the one we ordered: it had brown dated interior, clear wear and tear, 76,000 km milage, no sat nav, no Bluetooth, small fridge). Not nearly new and not 4 berth. Here we were ready for our annual holiday. Richard (owner, by phone) and Jaap (site manager) were very slow in responding to our request to provide the motorhome (or similar) we had booked through Camptoo. Richard his excuse was that the motorhome we had booked ('mooie jonge camper', 2019 Hymer Corado 447, LMC or similar, less than 2,000 km) had broken down in France. Rather than being upfront and trying to resolve, nothing was offered other than 'I understand your disappointment but there is nothing we can do'. When I requested the whole deal to be cancelled and my money paid back, he refused. Clearly visible on site were a selection of newer vehicles, but RICO refused to make another vehicle available, stating this then would move the problem to another customer (!). When asked how 4 persons should sleep, it was suggested the two children can sleep on the single sofa bed, somehow with heads or legs on the front seats. While it was 35 degC outside, our children ready for their holiday, friends waiting for us to arrive in a campsite on the other side of the country, we nearly spend 4 hours at RICO to come to some solution. Jaap offered 10% discount and waiving the service charges. As there was no alternative to us, and with time running out, we agreed on 500 euro return and no further charges. We took the Chausson on our holiday to France, and had to get a tent + airbed for the children to sleep on. At this moment (23rd August) I am being charged via Camptoo and additional 164 Euros surcharges. 2020 update - the Camptoo charges have been waived but I never received the 500 Euros back from RICO Recreatie.