Schouten BV - De Marowijne 47

Taken off twice from my work for heating maintenance and not showing up twice. No notice of cancellation and then had to contact those bunglers for a new appointment.

Called them again this morning Lousy communication and unprofessional attitude. I have been dealing with this company for a number of years now, unfortunately, because of the malfunctioning installation they put in due to recurring problems. The communication has been bad from the start, asked for the umpteenth time to inform me. According to the lady on the other end of the line it is impossible to properly inform customers because there are so many ............ if they all have as many problems as we have here in our neighborhood then they will they indeed have their hands full ....

Bad service, unfriendly customer service. The technicians perform their maintenance very poorly. In the end we had someone who at least did his job well and could always solve the mess of his colleagues. What a mess !! We only incur extra costs because they employ a bunch of guests who don't seem to feel like doing their job. (But can just imagine something) I v.m. the move canceled our contract, now again shortly after the previous maintenance there seems to be something wrong. We called them but they don't want to come anymore. I can only strongly advise against this company and I hope that the best boy we were the only ones satisfied with (he knows that himself) will either work for himself or work for another company !!

These men visited the floor to connect an instantaneous water heater on behalf of my Vve. They owe the 5 stars to the friendly young man who came to install the electricity. I did get the explanation that I did not get clear from the Vve. Unfortunately, my shower faucet did not work with the water heater, so I did not get hot water in the shower. He told me that this most likely had to do with a mechanism in my mixer tap that no longer worked properly, so that the instantaneous water heater did not receive a 'command' for hot water. My response to that came with frustration, which he coped well. And indeed, I put a new tap on it and everything works properly. The only downside was that he was gone for quite some time without me knowing about it. After calling their company to ask if they wanted to contact him, he was back at my house with a clear explanation within 5 minutes. Also friendly and helpful staff on the phone. I read the opposite in the reviews, but this has not been my experience.

They almost just try to touch your bumper and push you off the road at 140km/h... Driver's license with a pack of butter certainly, what a Mongolian.

The stove (mother fireplace) no longer worked. Since Schouten did the maintenance in recent years, this company was called. The mechanic determined that the heater could no longer be repaired, a new one had to be supplied. We were supposed to be called, but after 2 weeks we contacted ourselves. With some arrogance they showed that they were not very interested in the job. We then had Sanstra come from Enkhuizen, this mechanic had the stove up and running again within fifteen minutes, measured everything, nothing wrong, HULDE. Schouten still had the guts to send an invoice too....for tinkering! Advice to Schouten: Send professionals on the road and no fumblers!! Contacted Fa. Schouten. Received an apology and the invoice was credited. Just solved like that.

I have the most expensive subscription with Schouten for my hot air heating. Suddenly I get a leak at a drain installed by Schouten. This maintenance is therefore not the responsibility of Schouten, so you will still receive an invoice for it. I hope that if there is a malfunction in the installation this winter, it will be solved at no cost. By the way. I cleared the blockage myself. This had arisen because Schouten had not let the drain run.

After a bad review, here's a good review for Schouten Techniek B.V. Contacted by Schouten Techniek by e-mail and telephone. There had been some abuses that meant that no technician had visited. After a good conversation and an apology, everything is resolved perfectly and everything is arranged again. Everything works as usual again. Thank you for the good service. Schouten Techniek: poor service, not professional. Fault reported on Friday morning at 10.30 am to Schouten breakdown service. resume is not working. House is stone cold. Mechanic would come after 13.oo. No one came. Called again at 6:00 PM. I got someone on the phone who reacted agitated because the report had already been made Friday morning and no one had come. I was supposed to be called back Saturday morning. Saturday morning called back by "John". Who casually told me that she was not going to solve the malfunction because we did not have a contract for weekend malfunctions. I informed him that I had already reported the malfunction at 10.30 on Friday morning and no one had come. He told me that it was now the weekend and that it was a weekend outage. In addition, he could not reach the lady in charge of this because she was sailing and would not come back for my malfunction. Bit of a weird story. We now have to call another company and pay those costs ourselves. All in all. Our house is still cold. We have been left out in the cold, literally and figuratively, by Schouten Techniek. This is a shame. We have been a customer of yours for so long. This is absolutely not customer friendly. It's 2:01 PM The mechanic has just left and everything is working again. The house will heat up again. The many phone calls and e-mails have helped us a lot. Thanks to the Schouten Techniek mechanic who helped us today.