Spoedpost (huisartsenpost) Utrecht Stad - Burgemeester Fockema Andreaelaan 60

2.7/5 based on 8 reviews

Contact Spoedpost (huisartsenpost) Utrecht Stad

Address :

Burgemeester Fockema Andreaelaan 60, 3582 KT Utrecht, Netherlands

Postal code : 3582
Website : http://www.spoedpostutrechtstad.nl/
Categories :
City : Utrecht

Burgemeester Fockema Andreaelaan 60, 3582 KT Utrecht, Netherlands
D
D Westsquare on Google

Er gaat een klacht van ons komen over 1 van de medewerkers. Vandaag ter plaatse even gesproken met iemand van de HAP (zeer aardig en begripvol trouwens) naar aanleiding van eenzelfde zeer onbeschofte ervaring, hetzelfde soort wat ik hier her en der lees. Misschien dezelfde persoon? Ons werd geadviseerd een klacht in te dienen. Dus ik ga ervan uit/ hoop dat dit slechts 1 persoon betreft, die mijn inziens niet de sociale vaardigheden bezit om met bepaalde situaties om te gaan. Ik snap dat het soms moeilijk is, maar blijf professioneel. Gelukkig worden gesprekken opgenomen. Dit was mijn eerste ervaring ooit met een HAP. Meteen zeer nare ervaring. Het vertrouwen in de behulpzaamheid van een HAP is zoek. Wij zouden graag met de desbetreffende persoon in gesprek willen om de situatie te bespreken.
There will be a complaint from us about 1 of the employees. On the spot today we spoke to someone from HAP (very nice and understanding by the way) following the same very rude experience, the same kind of what I read here and there. Maybe the same person? We were advised to file a complaint. So I assume / hope that this is only 1 person, who in my opinion does not have the social skills to deal with certain situations. I understand that it is sometimes difficult, but stay professional. Fortunately, conversations are recorded. This was my first ever experience with a HAP. Immediately very bad experience. Confidence in the helpfulness of a HAP is lost. We would like to talk to the person concerned to discuss the situation.
J
Jelles Bosch on Google

Zeer slechte ervaring aan de telefoon. Persoon stelde zelf vast wat ik had kneuzing vroeg hem of hij dat door de telefoon kon zien. Dacht zelf aan een breuk wat bleek gebroken. Dank je wel.
Very bad experience on the phone. Person determined what I had bruise asked him if he could see through the phone. Thought of a fracture which turned out to be broken. Thank you.
A
Anne-Karien de Waard on Google

Gisteren avond gebeld voor mijn zoontje. Zeer vriendelijk en adequaat te woord gestaan door de triagist. Vervolgens vlot geholpen op de huisartsenpost door een vriendelijke goede arts. Bedankt!
Called last night for my son. Very friendly and adequate spoken by the triagist. Then quickly helped at the GP by a friendly good doctor. Thank you!
a
asif rehman on Google

Bad Experience
L
Laure Kamalandua on Google

Suffered a severe and long lasting asthma attack that could’ve been fatal (serious lack of oxygen => unable to move, confusion, high BPM at rest). Person on the telephone thought it was funny and stated that I should not call the emergency service for this matter, ‘sit’ it out and wait for 3 days until the GP’s office was open. Even threatened to inform my doctor about my call to share that it was unreasonable. Unbelievably arrogant, sadistic and unconcerned people.
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Natalia Paratsikidou on Google

I had a really good experience. I was suffering from bladder infection and the person on the phone was really helpful. I know the procedure is pretty standard but it is nice to feel reassured
J
Jordan Frazin on Google

Absolutely unacceptable service. I was in a state of severe pain and the staff were extraordinarily rude to me... instead of treating me like a patient in need of help, I felt like I was a burden to them the entire time. The doctor was great, the problem here is the triage nurse, the front desk worker and the pharmacist. This place is in desperate need of a culture change.
W
Wood Chawn (Shawn Wu) on Google

Exactly an entire disaster

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