Terona B.V. - Meerhof 28

I am extremely disappointed with the service. I believe that “Terona” is an unscrupulous seller and a deceiver. I made an order on February 11th. Through bol com. On February 16, I received the delivery. On February 22nd, just 6 days after receiving it, I issued a refund. I have used the dehydrator once. He does not fulfill his functions. Takes too long to dry. The product was returned safe and sound, in its original packaging, without any damage. The seller did not return my money. I wrote to the support team. The first email from the seller came on March 4th promising to check the return status. On March 8, I was informed that they could not return the full price. It was extremely amazing. When I asked why, I was told that the "slowjuicer" is not suitable for resale and needs cleaning. it's very funny because I didn't order the slowjuicer! I had a dehydrator. We agreed to reimburse 70 percent of the cost of the goods, I wanted to return at least part of the money. The refund was on March 17th. Almost a month after I issued a return. I believe that the seller simply did not want to return the money. And he came up with various reasons for refusal. He had the returned goods for almost a month, and I had 5 days! The customer service is terrible. I do not advise anyone to contact this company