Tom's Modelauto's - Voltastraat 51

Always good service, i come here for years.

Total scam. Took $100 from me and never shipped the product. Tracking shows no movement and it's been 30 days. They will do nothing to help. These people are thieves

Very good online shop with massive selection of models. Honest prices and friendly staff, they answer as first as they can at mails and try to solve any problem. Recommended

Huge variety and good prices. Just wish they had a scan system at the cashier. If you buy many different items it takes long to get to pay.

OMG, this place is a must see shop if you are into modelling or collecting all things miniature. Big store with lots of variety, not just your average hobby shop, this goes to the next level & beyond. Well worth a visit & easy parking which is free.

Great online service. Fair prices. Fast delivery. Great packaging.

One of the large and Best collections of car diecasts ever seen, if your in to diecast collection or models this is the go to place in NL, worth visiting and explore !!!

Edit: I was approached with a good solution to that issue. Changing the review now. Party my fault, partly their fault, we came to a good conclusion. Happy now with how the issue was dealt with. Long story short: Ordered something from Germany, paid in full the next day, so far so good. Made the mistake of not adding the postal code, the other shipment information being complete and correct. Customer support contacted me about this issue(14.2), asking me to add the missing information. Literally one day later(15.2), i get the information that my package was sent without a postal code, barely giving me a day to reply. Insisting on it being "my mistake" when it literally wouldve taken 30 seconds into Google Maps to find out about the postal code of my hometown. Package is now stuck at a german parcel center and cannot be forwarded to me. Contacted both PostNL and DHL trying to relocate it to the correct adress, a very nice and supportive guy at PostNL told me that they requested Toms to add the missing information afterwards, claiming that the parcel doesnt need to be returned to sender. Toms customer support meanwhile insisted on the parcel being sent back to them and me having to pay for shipping twice. Me asking them to contact either shipping service to get it fixed was refused. Bottom line, Toms wanting me to wait up to 5 weeks for them to have the parcel returned and asking me to pay the shipping again. I cant think of what they expected for it to happen to just send out the parcel without me replying to add my full shipping information. An Issue that couldve been fixed with 1 minute into Google Maps or just simply phoning me under my given contact information. I know very well that it was my mistake not to give my postal code but they just ignored it and made the issue worse then it couldve been.