TransIP B.V. - Vondellaan 47
4/5
★
based on 8 reviews
Contact TransIP B.V.
| Address : | Vondellaan 47, 2332 AA Leiden, Netherlands |
| Phone : | 📞 +799 |
| Postal code : | 2332 |
| Website : | https://www.transip.nl/ |
| Categories : | |
| City : | Leiden |
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Robert Bolwerk on Google
★ ★ ★ ★ ★ Client for almost 10 years, direct debit failed for 16 euros and immediately to a dept collector with high fees. While the upcoming direct debits are collected by Transip my account and all my email communications got blocked. Dept collector is only emailing to my blocked address and Transip refuses to solve this matter, what an embarrassing customer loyalty.
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Rein Koop on Google
★ ★ ★ ★ ★ I don't understand some of the bad Reviews, but agree that this company is more aimed at people with some technical background. I have been a customer of this company for already 5 years (Hosting, email only, VPS, Stack), and with every interaction I had with the customer service, I was helped swiftly and it always seemed like they tried to offer a solution most fitting for my request instead of what would make them more profit. Yeah, this company might not be the cheapest (although still cheap), but customer wise and product wise very extensive. Thanks TransIP for the good 5 years where I experienced no problems and downtime I've been aware of.
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Tom Meyers on Google
★ ★ ★ ★ ★ Although there is room for improvement so far I've been very happy with the service of Transip. I'm not tech-savvy and get sometimes lost in the settings but so far all queries I've send have been dealt with really quickly and very effectively which I appreciate very much.
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FINATlabels on Google
★ ★ ★ ★ ★ Easy interface to manage your own domains and fast and friendly customer service when you do have questions.
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bryan mcmillen on Google
★ ★ ★ ★ ★ Good service and customer support, been using it for a year now and grace on VPS expiration date is so comprehensive. And customer support response is so much respectful
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Valuable member of society on Google
★ ★ ★ ★ ★ You'd expect a company offering an online service to merely terminate their services if you don't pay. Apparently, they think it's a good choice to resort to a debt collection agency. They turned a 9 Euro bill to 50 Euro's, threatening to raise it even higher if I didn't pay.
When you're signing up, they don't make it clear that it's an automatic renewal service. You don't even get a choice. It is just hidden in the terms and conditions, which nobody reads, that the contract renews automatically.
Customer service cannot be reached by phone or e-mail. And once your bill is overdue, your account gets blocked and you can't access it to see what's up.
The practices of this company are questionable and deliberately malicious. Spare yourself despair, don't use their services.
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Vincent Poulissen on Google
★ ★ ★ ★ ★ Customer for years already. A very helpful customer service when in need of technical assistance. Even when it is outside of the 'scope' for TransIp they still provide you with tips on how to resolve your issue.
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J A (J) on Google
★ ★ ★ ★ ★ Do not use this service! TransIp will threaten you with a debt collection agency if you try to stop the service!
By the way, they threatened me over a 7 Euro domain name.
The reviews with 5 stars are from fake accounts. (Just look at how they all basically rehearse the same stuff but with different words).
They all say that customer support is great.
Well,
You CANT call NOR email these people as others pointed out. You cant contact them at all unless its about paying bills.
There is a reason this service is extremely cheap. And its not because they like giving domains away.
Save yourself a headache and find another service. It might be a dollar or two more but at least they dont send a debt collection agency over a few bucks.
Transip, you guys offer a lousy service and I will make sure to never buy anything with you again.
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