Tuincentrum.nl - Noothoven van Goorstraat 11 E

Name: Tuincentrum.nl - Noothoven van Goorstraat 11 E
Address: Noothoven van Goorstraat 11 E, 2806 RA Gouda, Netherlands, Gouda, 2806, Netherland

3.1/5 ★ based on 8 reviews

Contact Tuincentrum.nl

Address :	Noothoven van Goorstraat 11 E, 2806 RA Gouda, Netherlands
Phone :	📞 +8
Postal code :	2806
Website :	https://www.tuincentrum.nl/
Categories :	Garden , Garden center , Wholesale plant nursery , Silk plant shop ,
City :	Gouda

Noothoven van Goorstraat 11 E, 2806 RA Gouda, Netherlands

Best Garden center in netherlands

n	nastiamkg on Google ★ ★ ★ ★ ★ The plants have arrived packed upside down, crammed one on top of the other, and what is even more regrettable is that they were all broken. it was very sad to receive this package. So I sent some photos by email explaining what happend and surprisingly they answer in some minutes. Yep! Quick. And then they decided to send me the plants again without costs. Lets see if they arrive well ) Hope so. Good customer service! No doubt.
N	Nina DG on Google ★ ★ ★ ★ ★ We placed an order for over 300€ worth of plants on April 26. My credit card was debited, but we received no order confirmation nor delivery date. No email or delivery since then. I have tried contacting them via phone (no answer), chat (no answer) and sent 3 emails, but never received a reply. I completely understand the corona crisis slows everything down, but businesses should then update their website to reflect much longer delivery times (the website said 3 working days when I ordered) and customer service should most definitely reply to customers who have paid but not received any order confirmation whatsoever. I have no problems waiting longer for items, but I need to be informed.
V	VO ON on Google ★ ★ ★ ★ ★ Beginning this month, we ordered bunch of plants for more than 200 euros. We are still waiting after almost 4 weeks for the delivery. We called couple of times, but after few repeated promises that our plant we will be delivered in 3 day we still do not have them! We would understand that because of the corona-pandemic the delivery would be a bit late. That would be understandable, but why lie about it? And not on one occasion but couple of times. We are finished with waiting so yesterday we called to ask for a refund. We would get a message with conformation a.s.a.p., but also this was a sad lie. We will just call again and again... Horrible service. Never order here!
M	Marjory DUPOUY on Google ★ ★ ★ ★ ★ Extremely disappointed by the customer service. I ordered gift cards online to be used i believed on all Tuincentrum shops in the NL (for plants but mainly to get furniture). After realizing it was not the case, you could only order online on this specific website (3 weeks after purchase) i contacted the customer service to see if we could get a reimbursement fully or partly, unfortunately the only answer i got was a NO, as too late. Lack of empathy from the shop that could have suggested to reimburse me at least a part of the money and kept me satisfied. For sure no more purchase will be made on that website...
B	Brian on Google ★ ★ ★ ★ ★ Definitely recommend going to a garden center in person when buying any plants. Will not order plants online again. Customer service is responsive and helpful, but your requests aren't actually addressed. I requested 3 weeks in advance to delay the delivery date, and after customer service assured me on the phone that it had been changed, the plants still arrived a week early without warning. Luckily we were home to receive them, otherwise I'm not sure what would have happened. Only 80% of what we ordered arrived, and some of the plants were in poor condition and most were much smaller than advertised on the site. The missing plants are not in stock any more, and fortunately they offered a refund. Hopefully they are also open to refunding the lower-quality plants, we will see in the coming days.
M	Maroine Ibrahimi on Google ★ ★ ★ ★ ★ I approached Tuincentrum because i read really good reviews especially the service which i am a big fan of. Two tips: 1/ always ask for a picture of the products you are purchasing to avoid any misunderstanding and meet your expectations as pictures could be misleading. 2/ Inspect your products upon arrival if meet your expectations, Cheers, M
P	Paul Fris on Google ★ ★ ★ ★ ★ The webshop is very easy to use and has a wide range of products. After payment no confirmation was sent that the order is received. Even worse the company is unable to deliver the products on time, despite confirming the delivery will be on time when I phoned them in a few days in advance. Customer service employees sounded very bored and unimpressed when I described that delaying the order resulted in no gifts on mother's day and could not issue an exact date my order would arrive.
F	Francois Lindes on Google ★ ★ ★ ★ ★ Plants arrived on time. Unfortunately plants were packed ontop of each other so some of them got damaged (not too badly). However, I have noticed I now have a slug infestation in my garden thanks to there being slugs on the pots and plants!!! If you don't want a slug infestation then don't use them!! Edited: I was contacted by customer support who offered to give me poison for the slug problem and a credit for their store, I opted for grass fertilizer as I had already purchased poison. Customer support was extremely professional. And for these reasons I have increased the rating to 3 stars.