Utrecht Dental BV - Atoomweg 476

If I could give some minus stars I would have given a -10 to this company with ease. The history of our collaboration is a black page for Utrecht Dental. Our treatment unit has been a failed case for us from the start of delivery. Had many problems. But the last event is unbelievable. We had an appointment on August 7 around 8.30 am but no one showed up. I called them around noon and they said the appointment could not go ahead because of Covid, but they forgot to notify. So if I hadn't called, I can wait until today for Utrecht Dental to arrive. On top of that we also have a maintenance contract. When I asked what is the solution, I got the answer that he should talk to the main service. Indeed, I have not received an answer until today.

Bought a show model thermodisinfector in the spring of 2020. Now the heating element is broken. Repair will certainly take more than 2 weeks. 'we are no longer a dealer of ICMedical, so we no longer have any parts'. Great, that had been said six months earlier. I asked if they have a loaner. They didn't. However, 2 occasions of exactly the same type are offered on the website. Strange way of dealing with customers. And it is precisely in these Covid times that you would like to have a thermodisinfector at your disposal ... January 2021 Utrecht dental offers to refund the purchase amount minus installation costs. Then it is still partly wasted money but accepted anyway. It is not going to be with this device anymore. March / April 2021 Utrecht dental contacted spontaneously. They want to become a customer-friendly company again and are now also going to refund the remainder of the purchase price. I trust that good service is included in the standard package from now on. So carefully add 2 stars.

Customer at Utrecht Dental for 20 years and recently had my practice redecorated for the 2nd time. Very satisfied with the end result and the good care.

Very bad experience with Utrecht Dental. First delivered the wrong treatment chair. We are now 6 months later and I still do not have the treatment chair that I ordered. Making mistakes can happen, but how the complaints / mistakes are dealt with at this company is in and in sad. I would never work with this company again.

In my practice I have 5 chairs, 3 of which are different brands. Utrecht Dental has been maintaining an XO treatment unit from 2006 for years, an old chair. Last year in May there were some malfunctions and they have been repaired. In January this year, the chair had to be serviced again (costs 1900 euros). The chair started to hum immediately after the overhaul, there were no problems before that. Now, according to UD, the amalgam separator had to be replaced, costs 2000 euros. Because the chair is from 2006, this is no longer worth it and I am disappointed that this does not come to light during major maintenance of which I have already received an invoice of 1900 euros, I decided to have the chair replaced. In consultation with UD that I think such bills of 1900 euros for an old chair are quite high if they do not find such major problems in such a unit, but the bill paid. UD asked if we might buy a new chair from them, so they could do something with that invoice ... 3 weeks later I suddenly receive a bill from May last year, amounting to more than 2500 euros! In addition, it was stuck in the system and was not sent. Of the chair that is already going to be replaced due to excessive costs. Of course I immediately called the assistant professor and got a story. "Well, sir, you could have called yourself that you did not receive a bill". As if I keep track of all that with 5 units and 3 dental depots and in addition, 2500 euros is an extremely high amount for an old chair. (Note: there were, by the way, costs for other repairs by believe 500 euros). Indicated that I find this very inappropriate and do not want to pay the entire invoice amount. UD does not agree with this at all and thinks they have the right to be allowed to invoice 5 years later. We cannot resolve it (they offer 500 euro credit) and are now going to the subdistrict court with a dispute. Inquiries with other colleagues show that many of them have similar experiences with assistant professor, so stay away, they want to make money in the short term and do not look at long term relationships.

Had bad experience with the Utrecht Dental service. They are never available, and when you have an appointment, they were not showing up to find out later that the staff were sick without calling us in the morning! A pity this. I would like to give a better review, but if it is solved in this way, then unfortunately that is not possible.

What a horrible company this is. Placed an order. They have sizing wrong breaking. Received wrong advice and we canceled equipment and did not receive it. Now Utrecht Dental sends an invoice of 20,000 euros and wants us to pay. We are now at collection with interest costs and all additional costs. DO NOT TRUST THIS COMPANY!