Van der Valk Hotel Leeuwarden - Lynbaan 35

This hotel is an absolute joke. Disgusting service and treatment of people. We had a two night stay reserved. We spent all day moving and cleaning. We were absolutely exhausted and ready for a shower and a bed to sleep in only to show up and be told that they canceled our reservation. I worked for the Marriott hotel brand for four years. We would NEVER. NEVER do something like this to an arriving guest. Arrival times are unpredictable.. How could this hotel cancel our reservation and leave us to sleep on the ground of our empty apartment? Thank God we even had that. We could have had to sleep in our car or worse yet in the street as everything else in the area was booked. So if a family of four is coming and the children are getting sick during the trip as children often do, you'll cancel their reservation? Because they didn't arrive at your desired time? Shocking! I am shocked at this treatment. We didn't have an email from this hotel. We didn't have one missed call or a voice message telling us that they will cancel our reservation if we don't arrive by a certain time. We have never in our lives experienced such disgusting disregard from a business, especially from an establishment whose primary business is accommodation and relaxation for weary and tired guests. We were left shocked. We travel the world due to my husband's job. We will never consider this hotel brand ever again. I can't imagine tourists excitedly hopping off a train (no car, no apartment in the city) to tour leeuwarden and at the end of their first day of exploring coming to their reserved hotel only to be told that their reservation was canceled because they didn't show up at the time that the front desk staff wanted them to show up. They would have to sleep on the street had they been in our shoes. This is so ridiculous and unbelievable that it's almost funny. But it isn't funny. It's complete and utter disregard for people. Your business is customer service. You're a pillar in the service industry and this is what you do? Shocking! This is the Netherlands. Many people travel here to partake in festivals and the party lifestyle. So they too, I imagine could have a late arrival. Do you truly readily cancel reservations at your leisure? This is completely inappropriate for a hotel to do. We received no apology when we came to find out more about what happened the next morning, we again, i reiterate, did not receive an email or a phone voicemail informing us of this action. I wish I could give this hotel zero stars. I can't imagine they treat the guests whose reservations they don't cancel very well either.

I think this is the best hotel where I've been in my life. Room is large and clean, staff is kind. I 've stay in this hotel for 2 weeks because of my job, and I would like to return with my girlfriend to have a trip in Leeuwarden and Frisia. The restaurant is good but cuisine is very different from italian one, and I prefer the italian one.

Beautiful new rooms. Allround super nice hotel friendly staff and a nice city. Plenty of ebikes for rent and they can rent electric boats for you very close to the hotel. They have the best family rooms of all the van der valks in Nederland. The whole family had a great time. My twin girls loved the family room

A very modern hotel, spacious rooms, cozy interior, very good restaurant and bar, welcoming and friendly staff, convenient location, easy and fast access to the center of Leeuwarden charging stations at the parking of the hotel. A perfect overall experience !

My stay was a good experience. Everything was clean and the breakfast was really good. Would stay again.

Can't speak for the hotel but the food at the restaurant was great. Steak perfect medium rare.

Very comfortable hotel with very good food and friendly staff. We enjoyed our two nights in a luxurios family room. Should we ever return to Leeuwarden, would we certainly stay at this hotel again.

Great hotel. Easy highway access. The staff was absolutely great. Everyone was was so helpful and engaging. I speak english only, and it seemed nearly everyone on the staff was happy to speak english with me. The room was clean and comfortable. The breakfast buffet had a large selection, as well as cooked to order eggs. I had 2 very good dinners. I was completely satisfied and happy with my stay. To all the staff...GREAT JOB!