VisumVietnamExpert.nl - Klokgebouw 167

Snel, dank!

Beloofde visum niet op tijd afgeleverd, hierdoor vlucht gemist. Klantenservice houdt je aan het lijntje en durft geen verantwoordelijkheid te nemen. Grote beloftes, weinig daden.

Find another agency, their incompetence is only outgunned by their endless supply of excuses. It is January 3rd, marking a month of back and forth phone calls with no progress on correcting the mistakes on our visas. We called at around 10am this morning after hearing absolutely nothing on their end even though they said they'd call back about an error on my Visa erroneously stating my nationality as Dutch, not American. They said we would get a call at 5pm, but there was nothing. So we grudgingly called back for the 7th or 8th time now. The result? Same story as every other complaint. After being bombarded with more excuses of "but I don't take of the visas" and so forth, they said we would receive a fixed Visa within 15 minutes. Keep in mind that they've lied about this multiple times before or else we wouldn't have to deal with them a month out from the original complaints (see below). Avoid this company like the plague. _______________________________ For reference, the below was posted on the 27th of December on Kiyoh: Disgusting service The sheer incompetence of the workers I've interacted with is stunning. I am not easily impressed, yet they've manage to be simultaneously rude, unbelievably oblivious to responsibility, and quite possibly incapable of processesing rudimentary information. Of the 3 visas requested, all 3 had detrimental errors upon being processed by this "company"--from nationality to our destination addresses, it was either completely wrong or not filled out at all. We've called five times with no effort to correct the mistakes and our vacation is approaching soon. So after blasting their phones today, we got them on the line. The response? They can't do anything because the person taking care of our Visa works nights. Well, after a month of constantly having to chase them down, you'd figure one of those nights would have worked right? Nope. But oh, they'll "call back" like the other times... That basically means "call us again, repeatedly, so we can show you how little we care!" After writing this, we will exhaust every possible chance of filling out an official complaint to government organizations and consumer authorities. I do have good news. If you're looking to get paid for gross incompetence and have a history of theft and maybe you're a pathological liar... I'm sure visumvietnamexpert.nl is looking to hire.