ABS Autoherstel Kaspers + Lotte Amsterdam - Schurenbergweg 14

The damage to our car was repaired, but it ends there. The overall service was mediocre to poor and the loan car to cry (dirty, had to have turn / inspection, no blue parking card available, fuel cap was not locked, etc ..). Had to find out that there was still glass in the body of the car and that it could not be removed. There was also glass in the back seat and I was not informed that it would take longer than initially communicated. Had to go back because they forgot an extra (outside damage). Complaint about loan car was not taken seriously.

What was done was well done, only apart from missing a number of scratching leather bag around the gear lever pulled loose, rear lights not properly connected. No final check done otherwise this was noted. Try to get in touch by email for three days now but no response so far. Hope for a good handling but could just as well have received a ticket for malfunctioning rear lights. Update. The car has been back to fix things. Returned with damage to the front bumper, insufficiently concealed scratches on the sides and a front window that no longer wants to go down. You understand that we have taken the car to another repair shop to repair this second blunder. In short, no garage for us to bring your car around.

Lease car brought along with some parking damage, could quickly get an almost new Mercedes a class as a replacement car and the lease car has been neatly restored and was also completely cleaned on the inside. Really top service

At the first damage (collision from behind) the paintwork was rushing: from a distance it looked fine, but everything that was not directly in sight (only if you opened the tailgate) was very poorly finished. I had warned them prior to the repair that the exhaust had been pushed forward in the collision, but they hadn't done anything about it. I had to come back for that myself later. I had to return with a second damage (burglary damage), because they had done lousy work. When I came to collect my car, it appeared to have fresh collision damage! My blue bumper suddenly had white paint on it - not something you just overlook or don't notice. They still had the guts to claim that I had caused it myself, even though the car had been on their own property all along. Scandalous! The rental cars they provide range from new, moderately equipped shopping cars to a worn-out Peugeot 508 that reported that it should have been serviced 40,000 km ago. If a repairer handles his own cars in this way, it should be clear that as a customer you should not expect a loving damage repair.

Fiat500 - a car that I use for rental every day - repaired with 2 damage, front + rim + different scratches (if it was possible to brush it then it was done). Appointment made 10 days in advance One day before the appointment is asked (due to "large delay planning") if I want another moment. I answer; of course not, we have an appointment and this is not possible. Because I stand firm, they leave the appointment. Car would be taken care of from Wednesday 11 September to no later than Friday 13 September. Damages everything was sent in advance with photos and description. On Friday September 13 I call what time I pick up, it appears that suddenly it will be Monday September 16 !! And I hear that because I happen to call. I get angry because I miss out on income. Monday, September 16, I call again in the morning .. what appears .. again delay..and NO communication again. I get angry again, because I miss out on income by not renting out. The lady on the phone is sore that it is due to third parties (suppliers). On the other hand, I have nothing to do with that, because I make arrangements with ABS Auto Repair Kaspers + Lotte. So I almost have to force a delivery date. That would then be Wednesday, September 18. Damage eventually nicely repaired, but still forgotten a cleaning spot here and there, which again is unfortunate. My experience is: 1/10, because poor communication + not meeting agreements is unacceptable. Only you can not go any way when they are already "busy" with your car repair. My advice: Look for another company! they earn enough money here.

After a less good experience at another company (appointment was not scheduled, replacement transport not arranged and car not ready on time) this was a relief. Nice people and good service. Damage top repaired and car cleaned inside and out. Unfortunately, one of the doors was not mounted properly so that it no longer opened and I had to go back again. Was rectified immediately. Can happen. Otherwise they would have gotten 5 stars for sure.

I had rear end damage from a rear end collision. Referred through my insurer to car repair kaspers and lotte at the specified time. Very unfriendly approached on arrival. The car should have been parked for a day to record the damage, there was no replacement transport possible and an insurance inspector had to be involved because damage was already 700 euros without looking… very special state of affairs. Would never go back here. Very unfriendly and uncomfortable service and approach to customers.

After a nasty collision I ended up at ABS Autoherstel for the handling. You will be treated very kindly. Interest is shown. You will be properly informed during the handling of the damage and the progress of the car. What a great company! Robin and of course other employees helped me very well. My thanks are great.