Alltvnet.net - Rijswijkseweg 408

Goeie service

Alle berichten die ik lees over pakketten ophalen, is een ramp. Dat het een puinhoop is, duurt lang voordat hij het pakketje heeft gevonden en praat heel grof. Om me heen hoor ik dit en ik lees hier de reviews. Volgens mij verliest hij juist klanten dan dat hij ze wint door pakketten aan te nemen. En zo nieuwe klanten kan winnen om dan ook iets uit zijn zaak te kopen, maar dan moet je wel aardig zijn tegen iedereen en niet alleen standaard tegen de vaste klanten.

Zeer slechte service. Afgelopen zaterdag een een TV box gekocht. Bij aanschaf afgesproken dat ik deze mocht omruilen of geld terug kon ontvangen indien het niet zou functioneren op mijn WiFi netwerk. Zojuist gebeld om aan te geven dat het niet werkte. Reactie "Dit is uw probleem". Ik adviseer om geen zaken te doen met deze winkel.

Excellent service and help!!

Had to pick up a package here. Took him a few minutes to retrieve it from his messy stacks of boxes after me repeatedly confirming his question on whether I was certain or not that the package was sent here.

Went to Alltvnet.net to retrieve my packages. After waiting around for 5 minutes, I was finally acknowledged after I entered the shop. I then confirmed that I had packages to collect and showed the shop attendant my reference number and name. He turned around and barely even looked for my packages in the stacks of unorganised boxes before shrugging his shoulders and continued playing with his TV. What he should have said at this point is, "sorry, one moment please." But he didnt even have the courtesy to give me any information about what he was doing. I then waited another 5 minutes before I asked "can I have a look myself?" To which he said, "yes." I walked behind the counter and found my package buried underneath 4 other boxes and proceeded to look for the next one. After looking around for roughly 7 more minutes without him checking to see if I was okay, I decided to find out whether my package was separately boxed as suggested by the company I purchased my items from. By opening my package I realised that it was separately packaged and that I unfortunately had to continue looking. The man finally realising I needed help then told me that I wasn't supposed to open my own delivery and suddenly got angry towards me but he then insisted that I should leave the store and come back another day. To my shock I repeatedly asked why but he refused to answer the question. I was fed up with his poor customer service so I was happy to leave as soon as I could. But before leaving I made sure that I at least left with one of my packages that I found, after all I'd walked 25 minutes in the rain to get there. HERE'S THE WORST PART! He asked for ID, I showed my ID, he then proceeded to grab it out of my hand. The fact that he attempted to do this during a pandemic without wearing any gloves or a face mask blew my mind and typified his lack of care. I told him to not touch my ID. I held it closer so he could see my name and then he SNATCHED it out of my hand! And also before leaving he shoved my package towards me ordering me to "come back another day". EXTREMELY RUDE! And all of this could have been avoided if I was given the proper service and acknowledgment from the moment I walked in. Avoid this shop if you can.

If there is zero star I would loved to give this shop 5 big 0.. I went to get my package for the 3rd time he made me return to his shop over and over again because he cannot find my packge. It was already a week and my package is still in his shop together with the file of un organize boxes in his dirty shop. I wonder if I can still get my package. I hate to go back there again because the man is so rude but unfortunately I think I would need to go back there everyday until I got my package. Disaster experience.

If i could make minus 5 stars i would had. Stay away from this dishonest scammer. He sold us an overpriced iptv program and old non updated software version that made it super slow when we plug it to our smart tv. When i reach out to him very politely to find a solution he literrally told me that he could not change the software and when i insisted to find a solution, i was replied to go to hell !! The worst experience i ever had !