Amrath Hotel & Thermen Born-Sittard - Langereweg 21

The room was in terrible conditions, no cleaning. The breakfast was poor, no service, lots of flies near by the coffee machine, the waitress pilled up used dishies in one table, the cleaning was terrible. We left at the middle of our stay and mooved to another location, much beter and cheaper. We payed 166€/night for a room in a hotel that we thought was 4 starts, but it didn't deserve 1 star...We'll never come back to this hotel, it was a terrible experience.

What a beautiful place, we enjoyed a super relaxing day in your wellness palace. Everything is well maintained, nicely illuminated. Plenty of saunas and baths to choose from (indoor to outdoor pool, foot bath, hot baths with and without herbal ingredients, whirlpool, Finnish sauna, Hamam, steam room, Herbal sauna with light therapy, crystal salt sauna, cold bath, several showers etc etc etc). Decent clientele, lovely restaurant with wonderful meal options. I'd rate this facility with five stars but unfortunately after checking out we noticed that they billed all dining items extra although we chose for the 3 course menu since it appeared to be a good deal. It clearly states "3 courses of your choice" for 29,50 EUR p.p. but the check out girl said we chose something else apart from the recommended menu by the chef which is completely not true. The waitress did not even present the chef's recommendation nor interrupted us while ordering that any of those items would be extra or not included. So we had a nasty surprise while checking out. Receptionist was not very cooperative and tried to make us believe we did something wrong. Honestly we are talking about maybe 9 EUR but it's just about the way of transparency/service/complaint management. So this experience left kind of a taste which is a pity since we had a really relaxing day. So, basically I'd rate this wellness facility with five stars but due to the unpleasant surprise on our bill and the suboptimal way of dealing with our complaint I'll take off one star. *** UPDATE JANUARY 2017 *** After our second visit we experienced a text book handling with our complaint, therefore I gladly rate with five stars. Thanks a lot!

My visit was very short only for one night and it was for some business stuff at Nedcar. It was very nice, the room was wonderful and it had a small terasse perfect for a quick smoke....... The bed was very comfortable, the rooms was clean, the breakfast was perfect. Sadly I couldnt try the Spa area as it was a no-clothes day ? If I have another visits in the area I will gladly stay there ones more. I totally recommend it to you!

Really bad experience from check-in when I was charged an already paid room. Someone accessed my room in the middle of the night. First day no housekeeping.... I had to talk to 4 members of the staff and to Booking.com to get a reimbursement of the charge...

This place needs renovation urgently. The room door doesn't open or close properly. Shower cabin is so tiny that your elbow keep hitting the wall/cabin. Each time your neighbor gets in or out of the room is a loud bang as I suppose their doors don't work properly. There is no lobby for people to chill while waiting for others. For the price of the hotel, it really good do with a upgrade.

OK up to a point. Hotel itself is nice; in need of modernising but still retains a nice charm. Bedroom is functional, again in need of some modern touches and the bathroom could do with a lick of paint and some new tiles. Restaurant service was a disgrace however. Despite there being fewer than 8 people eating that evening, it still took 2 hours for a bowl of onion soup and a chicken satay. When it did arrive it wasn't hot. Staff were apologetic but that's not the point. Personally I wouldn't recommend on that alone.

Bad service, food is horrible yet quite expensive: raw vegetables, tiny portions of the protein like a half duck breast for dinner, when ordering red bass fish you get a 5 by 2 cm piece with a small cheap thin white fish next to it to make up the lack of whatever you ordered). The fries that were to acompany these tiny portions didnt arrive at all and we needed to ask the manager. It took them one whole hour the serve the main dish after the entree (tiny bowl of soup). Even the drinks took each time about 30 minutes to arrive. Then the rooms. No ventilation except for a balcony door, which you don't want to open because of the busy highway right across this hotel. In summer it's extremely hot. The beds are hard, the pillows as soft and barely existing. When we arrived we had to change rooms because of the loud noise coming form our bathroom. The whole building looks like it's falling apart wholes in ceilings and walls, leaking bathrooms, stains on walls.it looks like someone stopped caring for it a good while ago. And the forest they claim to be situated next to does also nog exist, its farming land. Please don't waste your money.

Pleasant experience overall however we had booked a luxury room and the bubble bath was not working for covid measures and it was not mentioned before we had booked it. The terms are quite nice and there the bubble baths were working which is a bit contradictory. Breakfast was ok with few warm dishes ( eggs bacon .. ) as well as bread fruits,.. and tasty. The room was quiet but we might expect something a bit nicer for a 4 star hotel.