Avis Autoverhuur Amersfoort - Recordweg 3

Vriendelijk personeel, en ondanks dat het druk was, erg kalm en de tijd genomen per persoon. Dus klantvriendelijkheid staat hier hoog in het vaandel. Ruime keuze aan vervoersmiddelen.

Let op en wees gewaarschuwd..Zorg ervoor dat je alles op film hebt en maak foto's van alles. Ze schuiven alles bij jou op de rekening en je hebt geen poot om op te staan. Denk 2 keer na voordat je tekent

Voordelig een busje kunnen huren voor mijn verhuizing. Keurig en snel papierwerk geregeld en meteen de weg op kunnen gaan!

Wij huren al jaren als bedrijf tot volle tevredenheid een auto bij Europcar in Amersfoort. Altijd een uitstekende service, klantvriendelijke medewerkers en zetten de klant centraal. Toch weten ze mij nog altijd te verbazen en tillen ze de service naar een nog hoger niveau. Bedankt heren en ga zo door.

Mijn complimenten aan Europcar Amersfoort voor de mooie en snelle hulp. Mijn dank is uitermate groot dat ik een Kia Niro mocht rijden. De adaptive cruise control en lane assist is een waar genot in Nederland en haar automobilisten ;-) . En uiteraard de AC/Climate comtrol en Carplay niet vergeten. Tot binnenkort

Great service, friendly people, great car

TL;DR: Systematic problems and wasted my time/money. Still thankful for some staff and value of original rental. Especially to Charles at the Amersfoort branch who has tried to help me with my case over these 3 months Booking: With europcar HQ, we settled on a car where I specifically mentioned I need both unlimited mileage as well as super collision damage waiver. Picking up car (early March): Initially, staff went through the contract (in Dutch) with me. I noticed it did not include both the insurance and the mileage. The staff reprinted the contract and it included the mileage. As for the insurance, when I asked explicitly about it, the staff mentioned that since the booking was handled by the Europcar sales office, it will be in their system. I should mention that this was on a weekend morning with no other customer in the office, so there is no stress / busy circumstances that could have distracted otherwise. Took a 700 euros deposit. At this point, I want to take full responsibility for not ensuring that the insurance was not put on the contract I signed. Returning car: We returned the car with a scratch (to be specific, it was around 6cm, light scratch with no dent on the left rear panel). We asked for a photo to be taken for documentation purposes and one was taken and logged into their system. At the counter, we were told that we were not covered by any insurance unlike what was mentioned at the start. We were briefed on what would happen that the damage would be repaired and I would be charged off my deposit with the excess returned to me in 4 weeks. I also asked specifically about how much they thought this scratch would cost to repair, they told me they were unsure (acceptable) but said it would be nowhere near the entire 700 euro deposit. I signed a few forms, accepting the "there's nothing we can do. contact Europcar since they are the ones who promised you the insurance" line and left. In the same scenario, I was the only customer so no busy store to blame the entire situation on. 4 weeks after returning the car: No follow-up action. I called on a weekly basis, always being promised that they would look into it and that I would receive a call back. With the exception of one call back at the final stages, I was always the one calling to check in after no contact was made pass their own deadline (e.g "I will make sure that I call you by the end of this week". ) Car as well as the pick up/drop off process was good. After 8 weeks, I was then asked to fill in a damage form (that we were not told to fill in when we were physically at the store but apparently was missed out during the process) I was also then told that the car we rented was SOLD and not with them. So they sold the car away without settling any outstanding damages and returning deposits back to customers? 9 weeks (end of April): I followed up again and was now told that the initial picture was not clear and had to wait for a final repair cost to know how much I would get back from my deposit. This weekly calling and being promised that someone who look into it or that they were pending some other information continued. In the words of one of the staff that I talked to here: "This is not right, I wouldn't want anything like this to happen to me as well". May End -> News that repair was going to happen and I would only pay for what I damaged even though this repair was very late. It was also during this period that I raised up my issue with their customer service HQ. The excuse that was given to me was that this long waiting time was due solely to the corona situation and that I would still bear the full cost. I just received my deposit and am hence writing in this review. This was tiring and honestly the worst car rental experience that I have had. It's one thing to charge exorbitant repair costs (many companies do) but to take a customer who consistently communicates with you and drag out the process: that's something I think is clearly indicative of wider system problems with my rental in Europcar not just corona.

Friendly efficient service, unfortunately didn't have the car I wanted to hire but the car I ended up in was actually a pleasure to drive and I've really enjoyed doing so