De Ganze - Oude Kijk in Het Jatstraat
2.9/5
★
based on 8 reviews
Contact De Ganze
| Address : | 69, Oude Kijk in Het Jatstraat, 9712 EE Groningen, Netherlands |
| Phone : | 📞 +89 |
| Postal code : | 9712 |
| Website : | http://www.deganze-fietsen.nl/ |
| Categories : | |
| City : | Groningen |
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Ana Ranitovic on Google
★ ★ ★ ★ ★ Bought a used bike for a reasonable price, seller threw in the chain lock for free. I got a flat tire the next day and they changed it for free, no questions asked. It's been over half a year, the bike I bought with them has been working great.
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Johannes Korbmacher on Google
★ ★ ★ ★ ★ They sold me a used bike for around 175€, but when after less than 2 months the front tire broke due to what looks like corrosion that wasn't visible from the outside, not only did refuse to fix it, but wanted to overcharge on the necessary repairs. Needless to say, I brought the bike somewhere else.
The guy in the repair shop was really incredibly unfriendly, blowing cigarillo smoke into my face.
In hindsight, I should have listened to the other reviews here, but I was taken by what looked like a nice and well-maintained bike. Never again!
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Jet Sanders on Google
★ ★ ★ ★ ★ Super friendly service! Great help and knowledge of the bicycles. So I would certainly recommend buying your bicycle here or getting it serviced, guaranteed a great experience.
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Robin Fokker on Google
★ ★ ★ ★ ★ So I was already sceptical about this place, since the guy in line before me was talking about spokes in his back tire snapping on his newly purchased bike. The staff refused to even discuss repearing it for anything but the full (pretty high) price, even though he did buy it "brand new". Pretty rude right?!
Skip forward to me. I came in with a flat tire. Got it "fixed". Put the bike away for use the next day. The next day the tire was as flat as when I had brought it in.
Not just rude, but severely incompetent people work at this place. They lure you in with discounts for students (if you have the student card required), but having to pay twice means you might as well go to a place that doesn't give discount but at least try to do their actual job.
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Zoe Arendsz on Google
★ ★ ★ ★ ★ I bought my bike here in 2017. I've previously never read the reviews until now, that I wanted to check their opening hours. I'm shocked by these low stars and reviews, as I've NEVER experienced ANYTHING like the people who put 1 star.
I bought my second-hand bike for 150 euros here and today, two years later, it still works. Whenever I go there for any issues, they are fair to me and treat me extremely nice and honest. I did buy a bell that broke the next week. But, when I went back they gave me the new one for 50% off. If I go there and and to fix multiple things at once (tire, chain, lights), they try to give me a 'nice deal,' which I appreciate.
Of course, had I read these reviews before, I would've never gone there. However, my experience with them for two years long has been extremely nice, professional and fair.
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Crys H on Google
★ ★ ★ ★ ★ WOMEN for your safety do NOT go there!! I had a very violent experience at this shop. I was ripped off, blatantly lied to and then physically assaulted! I dropped off my bike to fix my flat (front) tire, then they charged me 26.5 euros for a 'new' tire even though it still has the 0.5 cm hole in it (see pic). When I asked them about it they said that they changed the back tire (which did not need changing) and when I pressed them on it, they run out of lies and so the owner of the shop, taking advantage of the fact that I was a woman alone, came from the back and physically kicked me and shut the door in my face yelling which country do you come from (racism anyone?!). TO AVOID AT ALL COST
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Am Gd on Google
★ ★ ★ ★ ★ My experience + reading the reviews -> these guys get the job done but at much higher price. -> they don’t mind if their customer is screw up.
On positive side, Our bike was fixed & that went on time and so far so good. But it cost us twice the value we agreed with them.
I would expect from a professional shop, to take a look at the bike and judge if it worth to spend so much on the bike. They could use their common sense for it & before replacing it ask us if we really want it.
In urgency, go there.
If not, save yourself spend half money and bad feeling & don’t go to them.
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Maryna Nedospasova on Google
★ ★ ★ ★ ★ I came to google maps to check opening times, and was very surprised.
I bought my second bike here already and very happy with the purchase, attitude, honesty and help that I received.
My second bike is even electric bike, thats how much i trusted the guys. It is in perfect state, reasonably priced ( i did my research for weeks before that, and wanted to buy a bike at decathlon but canceled my order immediately i saw from De Ganze)
I even bought bike one day, and picked up another day, and it was standing there ready for me to pick up.
Very happy with purchase and everything.
I rode with bike same day 20 km and it held battery perfectly - as was promised.
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