e-Carnavalskleding.nl - Winkelveldstraat 20
3.7/5
★
based on 8 reviews
Contact e-Carnavalskleding.nl
| Address : | Winkelveldstraat 20, 5916 NX Venlo, Netherlands |
| Phone : | 📞 +7788 |
| Postal code : | 5916 |
| Website : | https://www.e-carnavalskleding.nl/ |
| Categories : | |
| City : | Venlo |
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Veerle Loenders on Google
★ ★ ★ ★ ★ Onbetrouwbaar en foute (leverings)informatie op de website.
Boertig aan de telefoon, schuiven fouten en verantwoordelijkheid door naar klant. Klant is hier absoluut geen koning. Nooit meer!
 Unreliable and incorrect (delivery) information on the website.
Busy on the phone, mistakes and responsibility are passed on to the customer. Customer is definitely not king here. Never again!
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Soraya Grünberg on Google
★ ★ ★ ★ ★ Slecht. Artikelen ruim optijd besteld, echter bleek 1 product niet op voorraad te zijn. Niks over gehoord, hier ben ik zelf achterna moeten gaan waarom mijn pakket nog steeds niet geleverd was bleek dat de verzending pas verzonden werd wanneer deze compleet was. Had mij überhaupt op de hoogte gebracht hiervan zodat ik zelf een keuze kon maken.
Uiteindelijk zou de order z.s.m. verzonden worden, nadrukkelijk gevraagd of dit nog ging lukken vóór 6 november anders kon de order geannuleerd worden want dan moest ik voor een andere oplossing zoeken. Eindstand is de order 10 november geleverd en kan ik het hele pakket retourneren waarvoor ik ook nog moet betalen! 12 november pakket geretourneerd en vandaag 23 november nog steeds geen geld geretourneerd gekregen.
Nog niet misschien dat ik via deze site wat bestel.
Bad. Items ordered well in time, but 1 product turned out to be out of stock. Heard nothing about this, I had to find out myself why my package was still not delivered, it turned out that the shipment was only sent when it was complete. Would have informed me about this in the first place so that I could make my own choice.
In the end, the order would be sent asap, expressly asked if this would still be possible before November 6, otherwise the order could be canceled because then I had to look for another solution. In the end, the order was delivered on November 10th and I can return the entire package for which I also have to pay! November 12, package returned and today November 23, still no money returned.
Not yet maybe that I order something through this site.
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Rena Pablo on Google
★ ★ ★ ★ ★ Heb wat besteld wat ik voor mijn verjaardag bedoeld had. Kreeg een bevestiging van de bezorging maar ik heb helemaal niks geleverd gekregen. Geen deurbel afgegaan en er zit niks in de brievenbus. Ik krijg ze niet te pakken dus geld terug zit er niet in
Ordered something I wanted for my birthday. Received a confirmation of the delivery but I did not receive anything at all. No doorbell rang and nothing in the mailbox. I can't get them so money back is not in it
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Lotte van Bergen on Google
★ ★ ★ ★ ★ Super service!
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Ton Offergelt on Google
★ ★ ★ ★ ★ Top service!
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Geraldine Karen Bierregaard-Hoogerdijk on Google
★ ★ ★ ★ ★ Good quality and delivered immediately. Great customer service. Thanks!
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Pien van Wijmen on Google
★ ★ ★ ★ ★ They are very UN-flexible if it comes to returning items.
The suit I ordered did not fit - and I could not return it because I had the suit + receipt delivered at the address of my employer in stead of my home address.
"this makes you a "commercial client" and we do not accept any commercial returns" was their reply. NO I am not, I am a private client: something they can actually see because the payment is done privately and I entered my private email address with the order. And something they confirmed on the phone "but we just cant help you".
Really non-human and non-flexible customer service. I would NEVER buy anything at this shop again and would recommend you to do the same.
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Benjamin Naderi on Google
★ ★ ★ ★ ★ Extremely poor and rude service. I have ordered two items (urgently needed) from this webshop via bol.com. They’re a seller on Bol.com. In another words, e-carnavalskleding.nl lists their products on bol.com and they are responsible for order fulfillment.
Here is my experience:
One item is cancelled by them without informing me. Simply they do not keep their inventory up to date. You see the product is available in the web shop but that is not the case.
so rude that they don't even feel sorry or try to offer an alternative product.
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