European Merchant Services BV - Herikerbergweg 25

The people who work here are super friendly and they help in no time if needed.

Nice company with friendly people (on the phone). They have contracts with most credit card companies except American Express. That is a bit strange. Maybe they have it now.

i AM VERY SATISFIED ABOUT THE SERVICE OF E.M.S. - ALL TRANSACTIONS ARE CLEAR AND CORRECT. - NO MONTHLY CHARGES IF YOU OWN YOUR PERSONAL MOBILE TERMINAL. KEEP UP THE GOOD WORK !!!

The worst company I have dealt with in my life! Still charging me for an account that was meant to be closed 2 months ago. Do not recommend.

9 out of 10 times customers try to pay by electronic transaction (pin) with your terminal it sheds out an error message (while "connecting to authorisation server"). We have perfect wifi connection. This is really a problem especially when its busy!!

Unbelievable way to handle your merchants... never an answer, never the call back which was promised, no answer to emails,. "We will connect you means" : endless waiting nobody picks up the phone. And no need to keep on trying, or call from another number.... Nothing helps After cancelation of the contract they kept our money for 6 months. However after 6 months, no payment, no anser to emails, no answer to calls.

Scammers, if you are independent, don’t make the mistake of signing a contract with them or you will regret for the whole time the contract lasts and beyond!

EMS and Syncpay worst companies ever... In 2018 I had just opened my business and informed the commercial that I was interested in the services provided but that I would like to sign a 1 year contract to start with. Foolishly, I signed without realising that in the contract conditions of Syncpay was indicated 21 trimesters !!! With the COVID-19 situation I stopped using their services and wanted to resign the contracts but there is no way to get out of it before the 5 years, unless you pay the trimestrial fees for the remaining time of the contract + a penalty fee for breaking the contract. On top of this, EMS increased their commission fees last year but Syncpay says they do not take responsibility for this even though the two contract are interdependant!!!! Basically they change the contract's conditions to their advantage but I am stuck paying trimestrial fees for something I don't use until 2023. It's a SCAM, bad integrity, worst service, do not sign anything with this company!! Following up on the answer received: I indeed had to sign 2 different contracts in order to be able to use the services, although the EMS contract clearly has the two logos (EMS and Syncpay) meaning that the two are linked. After EMS added an annual fee + increased the commissions we received an email indicating that we could disagree with the new conditions, which we did. However, according to Syncpay, that was not their responsibility and they suggested we resign the EMS contract if we wished, although the Syncpay one was not resignable... which would result in having to paying until 2023 for a terminal that cannot be used!! If Syncpay is working in collaboration with EMS and one changes the contract conditions, how is not taking responsibility and giving each other's fault bringing any solution to the problem... as mentioned before, to me this is a contractually organised scam!