Fairphone B.V. - Van Diemenstraat 200

I really like the idea, though have had the mother board replaced 3 times, camera replaced and phone replaced twice. The service is Very slow. I hope they get their act together

This Company has charged my credit card for over $1,000 never even heard of it horrible Customer Service where you can’t even call to talk to someone well my attorney Will Most definitely find out who’s behind this company!!

Not open to the public, great company though!

We started with an FP1U, which died due to a Touch-Screen issue 3 years ago. We replaced 2 FP2 in summer 2019 due to Touch-Screen and general stability issues. Today I sent in a trouble ticket due to the Touch-Screen on a rather new FP3 not working. Very sad, as I really like the prodct and the concept behind it.

Super Happy with my Fairphone 3! All the apps for everyday and even Sky Map function smoothly with the occasional hiccup. But restarting the app fixes the bug every time! Excellent fair price for a brand new phone which is ethically produced. Can most highly recommend :-)

Great phone. This is a phone for the long run! Help the planet. Buy a Fairphone

Something feels off about this company. The phones lack quality and durability and thus fail the whole concept of Fairphone. The company's support is terrible. If you come here to support the cause of a more responsible usage of smartphones, you may experience massive disappointment. Apparently, the Fairphone 1 was fairly reliable and held up to its promises. After many years we bought the follow-up Fairphone 2 and continuously ran into trouble. It started off with insufficient battery duration but soon random shutdowns followed. The phone wasn't usable. The company tried to repair the model twice without improvements. When the phone was returned a third time they gave us two options: a) a new Fairphone 2 with limited support and no warranty due to its "high age" or b) a new Fairphone 3 or 3+ at a slightly reduced price. At that point, more than a year had passed in which we, THE CUSTOMER, had no proper phone at all. That just can't happen. The quality of the support is horrendous compared to modern standards. There was only one way to satisfy a frustrated customer in the situation described above: return the full original retail price of the Fairphone 2 or give us a Fairphone 3 (free of charge) in exchange for a broken Fairphone 2 and all the trouble we had. Instead we are now paying good money for the new model, quite frankly because all the other options were even worse. At the combined cost of approx. 400 (FP2) and another 225 (FP3+ reduced price) = €625 and 1+ years of trouble and many hours of lifetime wasted on writing emails and discussing options at home we now receive a new FP model of a company we no longer trust. Overall a very disappointing outcome, to say the least. These stories get around, not just on Google Maps. Never bargain with customers whose troubles you are actually responsible for.

I bought a phone that cost almost twice as much as comparable devices, but it was supposed to last 5 years. From the very beginning, I have had nothing but problems, and support is a COMPLETE joke. A year and a half in, and the phone won't charge and the internet hardly ever works. It is a completely useless piece of junk. They never gave me my 20 Euro credit, either. They don't care. So much for "ethical." I am so glad I didn't buy more of these phones like I had planned. Their loss.