Hans Anders - Kronenburggalerij 13

I made an appointment 2 weeks in advance they called me at the last minute that there is no room and I didn't understand that after that I will be called the next day in the morning the appointment has been scheduled wrong and then I had to reschedule it then I addressed the woman with look I'm chill now but now other people are getting angry aggressive so then I get a call later from the colleague with threats well you've lost a customer bye

Always busy, waiting too long, staff is not always friendly either.

Scammers! If you come there for a check-up, you will receive a test set. You will now receive a letter from a bailiff about an outstanding order. Research shows that this amount corresponds to a purchase of the trial lens type for 3 months. Nothing has been discussed etc. Really outrageous. Never come there again!

Good service! Another beautiful new pair of glasses! Been a big fan of this Hans Anders for years.

Nice team (love to joke) professionally helped and rounded, neat and tidy people See you next time

Glasses from the Hans Anders In this case Kronenburg Arnhem. Do not! And why: Order of glasses. Wait 2 weeks, no problem. Picking up glasses, unfortunately not good, something wrong with the glasses, annoying can happen. New eye test needed, understanding. Measurement must be scheduled, can be done with difficulty in a week. Made an appointment for an eye test so another week later. Appointment is canceled but after insistence still carried out at the end of the day. Waiting for new glasses. Also ordered computer glasses. Please call as soon as you arrive. Of course, don't order glasses for fun. Called again after 2 weeks. Customer service reports glasses have arrived and other glasses have already been sent to branch 2 days ago. Then go there. Yes sir glasses are not within computer glasses yet. Try glasses, and sure enough just as bad as the first time. But would you like to make an appointment for a new measurement? I do not think so. Still not unwillingly but then the measurement directly please. In the background they are looking for the computer glasses, but it turns out to be inside. Tried computer glasses, angles are not good but better than the varifocus glasses that do not allow you to look straight ahead. Come on but let's take the computer glasses, I'm saved for now and you guys try to make the varifocus. Not possible to pay first sir. Please note that the varifocus is fully paid (normally down payment is sufficient), the computer glasses are paid through work. An invoice would be sent by e-mail then I would have already sent it. This is the famous drop. I waive the purchase, just refund the purchase. An attempt to do this does not work at the checkout and the employee reports that this will take 10 to 15 days.

Bought glasses for the 3rd time at this branch of Hans Anders, but what an incredibly uninterested staff, except for 1 employee .... The glasses measurement was done by an unfriendly man who did not introduce himself and in the shortest possible time with as little as possible words did the measurement. I felt like nothing more than a number. Then someone was asked to advise me in choosing the glasses, well. Then number 3 came by to finally talk about the glasses etc. This was just a nice and also knowledgable woman who happily did her job well. Picked up the glasses today, apparently just at a time when the employee wanted to run an errand… She already had the jacket on, handed me the bag of the glasses but didn't even show it!! When I then took it out of the packaging and put it on myself, it had already 'flown'. Never experienced anything like this with a hearing care professional ? Of course, I was also not pleased with the purchase and when asked whether it could be stated on the invoice that it was a pair of screen glasses (request from the employer to be reimbursed for costs) was also immediately answered negatively. Too bad I already paid for the glasses when ordering, this branch lost a customer