Harmony - Admiraliteitskade 62
4/5
★
based on 8 reviews
Contact Harmony
| Address : | Admiraliteitskade 62, 3063 ED Rotterdam, Netherlands |
| Phone : | 📞 +88 |
| Postal code : | 3063 |
| Website : | http://www.harmony.nl/ |
| Categories : | |
| City : | Rotterdam |
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denokkers on Google
★ ★ ★ ★ ★ Absolute the worst company ever! Money is the only thing they care about!!!!!
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Fluffybrushes Pheiffer on Google
★ ★ ★ ★ ★ iPhone 4 claim .. handled quickly, with personal care, impressed
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Munish Handa on Google
★ ★ ★ ★ ★ Very professionally handled and in a timely manner. Zero headaches to customer
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Kadir Demir on Google
★ ★ ★ ★ ★ The staff were really polite and acted profesionally.
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Jacco Wijnia on Google
★ ★ ★ ★ ★ Not very clear instructions: There were extra costs whilst the advisors have told that a repair includes all costs with one standard fee. Also the intake was done whilst there were extra problems reported (front&cover&back), which turned out not to be a problem (only front): Had I known before I would most likely not have repaired (and saved both the insurer and myself money and time). Also as a last point It would have been good to be told that all data will be erased anyway (also if there are no problems) because of privacy, so that I could make sure to take care of this (or consider it and not do it) upfront. This is partly als the job of the Icare/apple store, but since they sell the product and execute their services they can be seen as part of this company its product.
For the rest, the service was quick, so I guess the rating would have been a 4 star-rating (or even 5) when the information process had been done better. I guess the service they offer is quite good, still the information is important to have the customer actually being able to enjoy the benefits of it.
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Estelle Kranenbroek on Google
★ ★ ★ ★ ★ Harmony helped me quickly and effectively when my phone was completely shattered. Within a few days my phone was fixed! Could not be any happier I signed my insurance contract with them two years ago!
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Corné Lock on Google
★ ★ ★ ★ ★ I have been waiting for three weeks for my phone to be repaired for a scratch on my screen, and there will probably be another week or two. When I call I get the same story over and over again. The only positive thing is that the customer service is very friendly.
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Su Byrne on Google
★ ★ ★ ★ ★ Incorrect information on the claim site for what is required - & the fast turnaround of 5 day claim is a joke.
Communication for a claim was disgusting. If I hadn't called 3 times after mails weren't responded to, then my claim would still be on hold.
After 4 weeks, I finally have a replacement phone.
No apologies or offer of compensation for the 1 month of no phone.
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