HSBC Bank plc - De Entree 236

Just awful, you can believe every bad rumor about this company, AWFUL.

HBC use Unionpay so cards work only in China or HK. Terrible bank.

They don't offer services to independent customers, only to corporate. So if you have a problem, you are on your own.

I do all my banking with HSBC in Canada. We have call center, live chat and branches like any bank.

How can you guys possibly call yourselves 'The World's Local Bank" when you are unable to resolve my issue here in Amsterdam, and have to redirect me to the nearest branch *two countries away* in Paris or London? How can you call yourself an International Bank when you dont even have a proper branch in a major city like Amsterdam?

this office is only for the internal coporative client no open for public and individuals。

We have been banking with HSBC for five years. We have a US account and while we worked overseas, a UK and French “Premier” HSBC account. Last month I helped my elderly mother open a US HSBC Direct Savings account. I am her Power of Attorney and guardian. We were drawn by the 1.6% interest rate. A week later HSBC Direct dropped the interest to 1%. Too late to cancel. Id already transferred her savings from our old bank and it then landed in HSBC Fraud Department. My 88 year old mother had great difficulty trying to prove her identity to the heavily accented Fraud person (working from home with a baby crying in the background). I spent hours on the phone trying to verify the account. One month later we still can’t access our money. We are treated like illegal money launderers rather then customers. The Fraud department is absolutely terrible. No common sense and no customer service training and skills. Stay away.

HSBC Customer Service, Financial Support Team and Account Management Services could not be more out of synch with each other and with the needs of their customers, who gave the bank billions in profit, last year alone. I am provider of legal services, well versed in regulatory issues concerning international banking. Since the COVID crisis hit in April 2020, the bank has completely lost its way in how to communicate to customers or receive communication to customers. Telephone representatives speak terribly unclear English, and repeat only robotic scripted lines and responses, in no way solving actual problems the bank created in the first place. As a consequence, I have closed all my accounts. The list of issues is endless, but here are a few: * The application for a repayment holiday as of July 2020 for non-UK residents was made impossible, due to a webform formatting issue disallowing to enter non-UK phone numbers. * Loan repayment deferments due to the repayment holidays the bank has the audacity to call missed payments and puts the loan in arrears and on track for collections. * Transferring funds from new online banks, while perfectly vetted and adhering to financial conduct regulations, are flagged as suspicious and puts your account on restriction until you provide an unprecedented amount of private information to the bank, to satisfy a so-called "Safeguarding" requirement. Filing multiple complaints and nicely pointing out these flaws do not seem to have any effect. Therefore I have resorted to filing a complaint to the UK Financial Conduct Authority (FCA) and I am publishing my review here. If anyone is experiencing similar issues, please follow the same path of making official complaints, and if unresolved, file with the FCA.