Huisartsendienst SMASH - President Kennedylaan 15

2.9/5 based on 8 reviews

Contact Huisartsendienst SMASH

Address :

President Kennedylaan 15, 2517 JK Den Haag, Netherlands

Postal code : 2517
Website : http://www.hadoks.nl/
Categories :
City : Den Haag

President Kennedylaan 15, 2517 JK Den Haag, Netherlands
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Natallya Ryzhykava on Google

worst place, no real doctors, noone cares, they dont check your tempreture or listen to your lungs and dont give antibiotics when your have bacterial eye infection . the so called doctor wanna be is arrogant and cold, dont waste your time, better wait for your houis arts , these people are not caring about humans.
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Sesilia Anggia on Google

My son had a 43’C fever shaking and red rashes everywhere and got sent home with paracetamol by smash said that it was influenza. 3 days later still 41-43’C, we were in the ER on sunday and the doctor diagnosed him so fast With severe ear infection. How come smash doctor could missed that?!
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Vasilis Chatzichristofas on Google

Utterly useless service. My son had 39'C fever with rashes all over his skin and they could not diagnose at SMASH whether it was scarlet fever or not. They also informed us they don't do a test to confirm it and don't give any medicine to treat it, only paracetamol, against the school protocol which mentions that a child can go to school 24 hours after he/she has taken medication or disregarding the fact that streptococcus can have complications if not treated. Unfortunately, another addition to an overall extremely poor quality primary healthcare system.
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m vdv1 on Google

My child had quite a fever and we worried about a throat infection. We saw two doctors: one complimented us on giving paracetamol to keep the fever down and referred us to a 2nd doctor to confirm the diagnosis. The 2nd ridiculed us for doing the same and argued a 40C fever requires no treatment. At no point did the staff and doctors show any particular empathy for the child. It appears patients are treated as a nuisance at this clinic.
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Manasi Mohril on Google

Actually I don't want to give a single star. We call emergency services when we really have something which is unbearable. I have an injury and the injured part is swollen and terribly painful. So I call SMASH service and after waiting for 10 mins when my call was picked up, the lady on the phone gave me Smash WhatsApp number so that they will 'Help' me with that after seeing pictures of my injury!?! And I am still waiting for their response.. I wonder, is this the way 'Emergency Service' works??
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Irina Bedicova on Google

Very bad quality service. On the phone you get an assistant who has no good knowledge of medical issues and the only thing they try is to avoid giving you an appointment. In our case already for several times we were denied an appointment and last time the assistant made a diagnosis through a photo that we had to send. Of course the diagnosis was wrong and she even advised us to go to day care. Fortunately next day another doctor gave the right diagnosis.
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torpe arteaga on Google

Shocking experience with an unbelievably rude telephone operator. The guy had a strange attitude the moment he picked up the phone. Looking at the other reviews for SMASH, this isn't a new complaint about their telephone operators. So why has nothing been done about this terrible service? My two year old child has had a fever for 5 days that doesn't seem to be getting better, only worse. I called, worried, and was met with an incredibly condescending person who actually laughed at me (scoffed) during several points in the conversation. I ended up hanging up on him after telling him that it was a very weird interaction that I wasn't interested in continuing further. What the hell kind of customer service is this? I guess I'll be taking my daughter to the ER tonight if she gets worse, as SMASH has been about as usefull as a chocolate teapot.
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Miguel Sucasas on Google

I was totally blocked at home in pain not able to move or walk and they were making fun of that I don’t speak Dutch at the phone. After three hours waiting I managed so they made an appointment for me. I had to walk in pain to the hospital helped by friends at night. There they treated me quite bad and they send me home and said to take paracetamol and relax, that the pain will go away. Worst service and careless service I ever had in my life. Two weeks after I’m still in pain and going to private doctors. I wish them not to ever be sick in a foreign country...

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