Innova Energie B.V. - Oude Middenweg 85

Dylan is the agent that help me choose a provider. It will be great that every company have more person like Dylan. Thanks

This is the wors company ever! They are not professional. I asked for monthly paiment my jaarnota 2020. First conversation was pretty okey. We make arraignment for this paimants.. And when I paid my regular bill they took all the money from my regular bill and they paid this jaarnot and they want from me to paid again the same month!!!

Compliments to Jeffrey who did a superbe job in making my transfer to Innova Energy happen. He was friendly, focussed on my needs and super pragmatic! Well done.

I had a great experience with the customer service from Innova today. Ilona Vermeulen of the Customer care department was incredibly kind, patient and professional in helping me understand my energy costs and how i can improve my over all understanding of how it all works. This kind of friendly and knowledgeable assistance is so valuable and i would highly recommend this company based on the strength of the customer service support.

Just had a great customer service experience with Innova. Our 'netbeheerder' was threatening to close off our energy. However the person I spoke to was super friendly and helped me get it sorted a.s.a.p. She managed to get my contract starting as soon as tomorrow to prevent being disconnected.

Two men came to our household in the evening at 7 PM while my flatmates and I were having dinner. They started asking about our energy providers and instilled fear by telling us that our energy provider is going to charge us twice the amount we are paying now, stressing how we will have to pay 400 euros each month and there would be nothing we can do about it. They presented themselves as "guardians of the neighbourhood", trying to help households so as not to get overcharged by their energy providers (very ironic since after receiving their contract through the email, it turned out to be more expensive than our current energy provider). The words "energy contract" and even the company name itself (Innova Energie) was not even mentioned at any point all throughout the conversation. I felt very misled by the whole interaction. All of the documents presented to us were in Dutch, so being international students, we were not able to understand it and every information given was translated by them. They knew that and took advantage of that so as to trick us into signing their contract. The unfortunate thing is, if they had been honest from the start, I might have given them a chance as a possible provider change. But after this, they will NEVER be a choice, EVER.

If these scammers are at your door, do NOT give them your info under any circumstance. Two men came to our door and took advantage of the fact that we are young international students who do not speak Dutch to make us sign an energy contract without EVER mentioning the words 'energy contract', without EVER mentioning that we would have to pay any amount of money, and without EVER saying anything about switching energy providers. I would like to stress that we were not simply misled but actively lied to. We were told that the company was an intermediary whose objective was to give us money back due to rising energy prices. Everyone involved in this should be extremely ashamed of themselves for preying on vulnerable residents of the Netherlands. Edit: I forgot to add that you cannot reply to the email address they sent the contract from, NOR can you contact the customer service email address provided. They all come back as undelivered.

If these people show up at your door SEND THEM AWAY. These are SCAMMERS of the lowest variety. So, the story is: Two men came to my girlfriend’s house (she doesn’t have a good command of Dutch) and somehow she walked out of the conversation having signed a contract while she was completely unaware of such a fact. How did that happen, you may ask. Well, NOT ONCE WAS THE WORD CONTRACT MENTIONED and NOT ONCE did they mention being an electricity company. My girlfriend was under the impression that she would merely receive €200 compensation (the fact they seemed to focus on the most, I wonder why) for the fact that her electricity bills were so high. To add insult to injury, once we investigated what manner of contract it was it was full of exorbitant rates (which were, of course, never mentioned) that would result in her energy being almost a whopping FIFTY PERCENT more expensive than with her current providers. I am utterly certain of what kind of company this is: one that misleads their consumers and hopes they don’t realize, preying on those with the least understanding of what they are stepping into. And…I am not done. Once we attempted to cancel the contract what did we discover? THEY GAVE US NOT ONE, BUT TWO, EMAILS THAT DID NOT WORK. The emails were bounced back each time, and we started panicking. We had to call their customer service MULTIPLE times to get the correct email…which, by the way, is not the one on the OFFICIAL website. HOW CAN THIS BE? Explain this to me. There is no other explanation besides the one that this company is a SCAM of the lowest variety. They are predatory in the way they approach customers, and from what I gather from this comment section, are highly selective, seeking to take advantage from international students, elderly persons, and those who suffer from the bankruptcy of their previous energy provider.