Keuken Kampioen Woerden - Jaap Bijzerweg 25

At the KeukenKampioen in Woerden, we were helped by Aldru Blanken who helped us in a very good way and took all the time with us to draw and solutions to put together a beautiful kitchen and, above all, to make it a good price. They succeeded and returned home with a good feeling and very satisfied. Hope the placement goes just as neatly.

Helped very well by Matthijs and his colleague !! Despite we didn't have an appointment, we left the house with a kitchen drawn on paper. All our wishes have been included and we sincerely hope that this will be fulfilled. So so far definitely recommended. And one more important point, our 3 kids were entertained with a ball game from the kitchen division, and lots of lemonade and candies. So that we could discuss everything calmly. Greetings Family Hink!

Staff friendly, although that is of course mainly to be able to sell a kitchen. Conversations take quite a while, probably to generate some goodwill. Many well-known sales tricks come along during conversations. As sold yesterday, I also have these at home and of course the special discount stories. That there is a discount that another customer has not used and can therefore be used by you. Obviously is only a trick to get you over stag quickly. If that does not work, there is supposedly a board member who gives permission to keep this special discount separately. In the meantime, we have to wait because there is 'calling' with the latter. All in all, it is better to arrive immediately with a normal quotation without all that fuss around it with 'discounts' of 40-60%. Because that was of course an inflated price. In addition, something else would be put on paper and sent, but the latter never happened.

In the store very pleasantly helped by Matthijs, there was good thinking and we are very happy with the final picture of the kitchen. We could always contact him if we had any questions. After the sale, however, the head office became the first point of contact and the service there is a completely different story. Due to an incorrect delivery of a drain, we were without water for 1.5 weeks. This would be addressed urgently (technician hoped within 2-3 working days), but due to the outdated system with handwritten service receipts, it took much longer than necessary for this to be addressed. In addition, the ordered back wall of our kitchen worktop was also damaged. It took more than 2 months before a new one was installed and our kitchen was finally fully assembled. Finally, the customer service is closed laughing for a few weeks during the summer and you have no point of contact at all. I find the excuse that they class themselves under the construction sector weak, participating in the construction trade is not an obligation but a business choice. In the meantime, as a customer - who has paid thousands of euros for his new kitchen - you just have to wait for an audience. You can make mistakes, but I think it is a reasonable expectation that adequate service will be provided. My experience is mainly that within the kitchen champion people are shifting the responsibility to help the customer ('you have to ask the head office', 'I'm not about the planning', 'we fall under construction, that's just the way it is' ) and it is not considered important enough for the customer to actually solve problems as quickly as possible.

Almost 4 weeks ago we visited the showroom in Woerden. We had made an appointment online and we also received confirmation there. On arrival in Woerden no one appeared, after calling a few times someone finally came by to let us in. Ultimately, we wanted the kitchen we went for. The employee (Aldru) called the person responsible for the showroom to make sure the kitchen was available and the price is. We were negotiating. Because he himself is not from that location, we had to contact the person in charge (Ben Willemson) the next day to discuss the price. We called and he would sort something out (administration booklet) and call us back immediately. It took a while and we therefore called back ourselves. He was talking about a completely different price than his colleague indicated at the time. The person responsible indicated that he would discuss our offer with the management and that he would respond within 2 weeks. It has now been almost 4 weeks and we have not had any reaction. We were not so familiar with these kinds of sales tricks and unfortunately we had to find out this way. It is a pity that people are treated in this way!

In the new location in Woerden, we were helped by Aldru Blanken. Aldru initially made an overview of wishes regarding the kitchen and then took the time to put the kitchen together. We received good tips and advice. There was also a pleasant atmosphere between the colleagues of this location. We look back on our visit with a good feeling and hope that the delivery and installation will go as smoothly and flawlessly as our visit to this location.

Fabian and Matthijs, have helped us very well. We didn't intend to buy right away. They took their time and a competitive price, so great!