KPN winkel Amsterdam Kinkerstraat - Kinkerstraat 153
3.8/5
★
based on 8 reviews
Contact KPN winkel Amsterdam Kinkerstraat
| Address : | Kinkerstraat 153, 1053 DN Amsterdam, Netherlands |
| Phone : | 📞 +8 |
| Postal code : | 1053 |
| Website : | https://www.kpn.com/ |
| Categories : | |
| City : | Amsterdam |
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Javier Martin on Google
★ ★ ★ ★ ★ Very good costumer service
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Pietro Rossi on Google
★ ★ ★ ★ ★ Horrible Experience. They literally do not know what they're selling and how to. I filed an Official Complain at KPN Customer Service.
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Phil V on Google
★ ★ ★ ★ ★ I just popped in to cancel my contract but unfortunately I couldn't do it there but staff was really helpful providing all the information needed to cancel. Very happy with the customer service
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MTA Held (DeManInDeHoed) on Google
★ ★ ★ ★ ★ Unfortunately, this shop seems bent on selling subscriptions and not on providing service. I readily understand that KPN doesn't offer their employees the oppertunity to really help a customer in need.
When I really wanted a Note 3, two years ago, another shop was called and arrangements where made... So if you are a new customer, this is the place to go.
There staff here is friendly...
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Daniele Besana on Google
★ ★ ★ ★ ★ Great staff, super friendly and helpful!
Problem solved in less time than calling the call center again :)
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Michele Boyd on Google
★ ★ ★ ★ ★ I had a really lovely guy who helped me immensely.. Looking over my contract and information over my payment costs.
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Élisa Verdeau on Google
★ ★ ★ ★ ★ Worst experience with KPN
Ordered a box for internet, when we installed it it was not working
Had to wait an entire week before we have an appointment to fix it and the mechanic NEVER SHOWED UP. Had to wait before having someone on the phone saying they actually CANCELLED the appointment (really? Why?) and now we have to wait an entire week AGAIN before having someone coming to fix it. That’s what we call ZERO customer service. I would never advise someone to go for KPN. Especially in these covid times where we have to work a lot from home. Read in some forum online that I am far from being the only one in the situation.
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Pim Meeus on Google
★ ★ ★ ★ ★ Came to the store just to browse around. Sales employee convinced me to get a second sim card and sweetened the deal with a 'hussel' discount. On the contract the monthly fee says €13,50 but KPN charges €16.
I've called customer service 9 times, I tried to solve it over the chat 3 times and I went back to the store twice now. KPN employees confirm the discount was (wrongly) applied and that the contract is valid.
Sadly, they refuse to charge the correct amount or even cancel the second contract. 3 months later the issue is still not resolved and KPN has now disconnected both my numbers.
KPN is just as criminal as their daughter affiliates like Lebara. Avoid at all cost. On a personal note, up yours KPN.
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