Paylogic Netherlands - De Ruijterkade 113
About Paylogic Netherlands
Paylogic works together with thousands of clients in over thirty countries on all continents, building digital environments together with major live industry brands like Tomorrowland, ID&T, ADE and Awakenings. These major brands enable the ultimate fan-brand experience, offering not just tickets but all products and services a live fan could wish for.
We will not stop until we have explained our philosophy throughout the world and in all markets. We want to make sure that from now on going to an event is fun, easy and rewarding, every step of the way!
Contact Paylogic Netherlands
| Address : | De Ruijterkade 113, 1011 AB Amsterdam, Netherlands |
| Phone : | 📞 +78 |
| Postal code : | 1011 |
| Website : | http://www.paylogic.com/ |
| Categories : | |
| City : | Amsterdam |
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Cristina GG on Google
★ ★ ★ ★ ★ Unreachable customer service when they are taking ages to refund tickets.
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Janneke Braun on Google
★ ★ ★ ★ ★ Chat functionality is not working, kick you out before you actually chatted to a worker. Responses to email complaint is a joke.... still waiting for any response.
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Gvido G on Google
★ ★ ★ ★ ★ It's almost like their customer service is designed to annoy you and waste enough of your time, so you eventually give up and don't contact them at all.
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J Koning on Google
★ ★ ★ ★ ★ Couldn't download ticket. Customer service does not exist via phone. Chat form via website doesn't work. Unable get in contact for any support.
Update: Paylogic responded after 3.5 weeks to email. Their answer: you missed the ticket personalisation deadline (which is only part of the order confirmation you get MONTHS before the event), your mistake no refunds!
No error on the website, no reminder send ever, cannot add a name to the ticket on the day of the event, unable to reach Paylogic if you have a problem with their platform. Worst customer experience ever.
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Vera van Vliet on Google
★ ★ ★ ★ ★ Did not receive our tickets and they are unreachable. Don't partner up with these guys, you're scamming your customers.
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Batman Fry on Google
★ ★ ★ ★ ★ Refund is already 21 days late. Emailed them asking for a realistic date and they replied with some generic "it depends on the organisation" mail. They take your money within second but don't refund it. Kinda disappointed
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David Fisher on Google
★ ★ ★ ★ ★ Words do not exist which can describe how useless they are.
They failed to send me my into the woods festival ticket and now getting a refund seems almost impossible.
I will not rest until they send my refund. No stone will be left unturned.
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Rens van der Hoeven on Google
★ ★ ★ ★ ★ Your customerservice is the worst I have ever seen in my life. It takes you 2 days to send me a useless sheet from your FAQ, without any personalised help, which I needed. When I try to reach a livechat operator it either takes hours in line just to get disappointed at a ridiculously early closing time of 5 o'clock or even worse. I have waited hours again today just to be notified you closed early today, leaving your customers in the dust. I needed help because my e-voucher wouldn't work because of an error and now, after days of trying to reach the customerservice, I have missed my opportunity to buy my tickets thanks to this blatant show of incompetence. Even Eventix helps their customers better, which, lets be honest, isn't that hard to do after what you guys have shown. Eventix > Paylogic
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