Shutter Makers - Energiestraat 23-A
4.5/5
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based on 8 reviews
Contact Shutter Makers
Address : | Energiestraat 23-A, 1411 AR Naarden, Netherlands |
Phone : | π +888897 |
Postal code : | 1411 |
Website : | http://www.shuttermakers.nl/ |
Categories : | |
City : | Naarden |
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Remco Sman on Google
β β β β β Mijn vrouw en ik zijn zeer te spreken van hoe het proces er bij Shuttermakers voor ons is verlopen. Vanaf het prettige kennismakingsgesprek waarbij ons een veeltal verschillende keuzes is voorgedragen als de plaatsing en het resultaat zijn wij meer dan tevreden.
Wij zijn goed geholpen en onze woonkamer is er een stuk op vooruit gegaan. Fijn bedrijf om je shutters te laten doen.
My wife and I are very pleased with how the process went for us at Shuttermakers. From the pleasant introductory meeting in which we were presented with many different choices, such as the placement and the result, we are more than satisfied.
We have been well helped and our living room has improved a lot. Great company to have your shutters done.
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Frieda Looy on Google
β β β β β Fantastische shutter wand laten plaatsen om een slaapkamer te creΓ«ren in een senioren appartement van mijn moeder.Werkelijk mijn verwachting overtroffen.Een super team kwam zoals afgesproken en werkte zo netjes.Vooraf alles keurig ingemeten en er is ook door de leverancier praktisch meegedacht.
Wil je weer vertrouwen in een bedrijf hebben dan zit je hier goed.Een dikke tien.
Had a fantastic shutter wall installed to create a bedroom in a senior apartment of my mother. Really exceeded my expectations. A super team came as agreed and worked so neatly. Everything neatly measured in advance and the supplier also thought about practicalities.
If you want to have confidence in a company again, then you've come to the right place. A solid ten.
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Rocco Doorn on Google
β β β β β 2 weken geleden shutters voor en achter laten plaatsen. Zo ontzettend blij mee super service vriendelijke mannen even de namen noemen Graham en Marc. Ik zou jullie aan iedereen aanbevelen de service is al meteen goed met het eerste gesprek voor het opmeten nemen de tijd voor je. Dus echt een aanrader.
Had shutters installed at the front and back 2 weeks ago. So very happy with super service friendly men just mention the names Graham and Marc. I would recommend you to everyone, the service is good right away, with the first conversation before measuring, taking the time for you. So really recommended.
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Richard Van on Google
β β β β β Ik heb de Shutters al 3 jaar in mijn hele woning en ben zeer tevreden ,
Ook over de service en garantie.
Zeer vriendelijk personeel ook .
Ik kan het iedereen aanbevelen die op zoek is naar shutters
I have had the Shutters in my entire home for 3 years and am very satisfied,
Also about the service and warranty.
Very friendly staff too .
I can recommend it to anyone looking for shutters
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Ine Bouwmeester on Google
β β β β β Ik ben enorm blij met mijn shutters. Graham heeft me in de zaak heel goed geadviseerd, daarna alles supernauwkeurig opgemeten en vervolgens alles netjes geleverd en gemonteerd aan de voor- en acherkant!
Ik zou iedereen deze leverancier adviseren!
Nogmaals dank voor de fijne shutters; ben er elke dag nog zo blij mee!
I am very happy with my shutters. Graham gave me very good advice in the case, then measured everything super accurately and then everything neatly delivered and mounted on the front and back!
I would recommend this supplier to anyone!
Thanks again for the nice shutters; I am so happy with it every day!
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Graeme Taylor on Google
β β β β β Wide variety of shutters
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Eksteen de Waal on Google
β β β β β When you decide to look for a company to help you or provide a service, you want to ensure that both you and they can establish a relationship of trust. For trust to be established, one can assume a duty of care and reasonability. This is especially true in setting boundaries to the relationship and the transaction.
These days we all research on the internet, look at online reviews and evaluate our interactions with the personnel of the company before we come to a final decision.
What I find missing in reviews, generally speaking, is where a deal was not struck. What led to that? Will that influence your or my decision in doing business with a company? What were the warning signs for you beforehand?
I very seldom, if ever, write reviews. This interaction has, however, left me dumbfounded and frustrated enough to share it here.
I was very hopeful from the word go. It took a few weeks to get an appointment, but the person that did the measurements was helpful and knowledgeable.
Where it went wrong is when I asked a simple question via email: "under what conditions do you provide a discount?". Usually, things like advance payment (risk limitation for the company), No cancellation policy (risk avoidance), or payment terms (risk mitigation) would be types of things companies would provide. An alternative response could be "we don't provide discount". The options are legion but key in establishing transactional boundaries.
What you don't expect is a reply of "What would you like to pay". This is not an answer to the question. It is also, however, an indication of not having read the email with comprehension. I formulated a reply that I thought was reasonable, knowing that I am offered the opportunity to give any number without boundaries. What would you have done?
I suggested a 10% or a flat rate that came to 9% discount. One could consider this a reasonable suggestion. You be the judge.
What followed was bizarre from a customer perspective. "shall we split the difference". As you may have noticed, there were three potential options on the table:
1. The outstanding question of conditions for a discount.
2. 10% discount
3. flat fee amounting to 9% discount
Language sidenote: up to this point, all communication had been done in the native language of the salesperson. (Dutch). I opted to continue in English as I thought this might help comprehension up the chain of command.
I expressed my disappointment that:
1. the conditions have not yet been provided.
2. that splitting the difference would first mean a choice between two options.
3. that in negotiations, there are more at play than just price.
If we were going to be bargaining and not negotiating with other conditions being added. Then maybe don't open with " what would you like to pay, as you are providing the customer with a self-imposed anchor. None of which helps in discussing a favourable outcome.
I normally do a lead-in with a smaller assignment. As such, this was the first of potentially 3 orders with a possible further referral.
Unfortunately, what I received, was an impersonal "we don't do discountβ, take your business elsewhere statement. This email also did not come from the person I had been dealing with but from, what I can only assume, is a "higher" authority that was nameless.
I believe the quality people in other reviews have mentioned could be true.. What concerns me is the lack of understanding of customer needs, accuracy in communication and compassion for both making mistakes and understanding the frustration of your customer. These to me, are warning signs of an organization where the culture is not customer centric. This could lead to issues in warranties, after-sales support and honouring agreements.
To ensure a balanced view, and allow you, the reader, to come to your own conclusions, I am only voicing my concerns and being transparent on the communication. Hopefully, if you choose to do business with this organization, your experiences will be better.
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Chantal Diederix on Google
β β β β β Amazing service and everyone there is so friendly and knowledgable! I went to visit their showroom and they were very patient and explained everything I wanted to know. Now getting shutters for my entire place. Definitely recommend Shuttermakers!
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