SpamExperts B.V. - Rokin 115

moshi

Zeer slechte support. Ik kan momenteel na 4 dagen nog altijd geen email ontvangen dit dankzij het spamfilter van Spamexperts. Gelukkig heeft mijn broer er verstand van en heeft het filter uitgezet via DNS records (ofzoiets). Nu kan ik weer email ontvangen. Meteen deze rommel opgezegd. Eén keer, maar nooit weer!

Please stay away with this company, really bad support.

Spam Experts, with HQ in the Netherlands may be a decent company, but their core technology, spam email filtering on both outbound and inbound, had a major failure on the outbound end on 11/12/18 when an Amazon phish was sent through a client's mailserver in South Africa, and caused a real stir. This is not a one-star review because to their credit, they took the copy of the email that I sent them, and since it was still very early in the morning and they will not see what I forwarded to them until after 9am 11/13/18, they at least should deal with it and begin work to fix whatever failed with their outbound email filtering.

SpamExperts used to be good... Now they are the worst of the worst! [avoid at all costs] Before SpamExperts got owned by #SolarWinds MSP (end of 2017) everything was pretty good/decent. However after SolarWinds MSP acquired SpamExperts everything went downhill pretty fast and all the horror started! To be quite honest; everything we experienced in the past +/- 2 years with SpamExperts is way, way to much to post here, but just a few examples. SpamExperts promised to migrate our two servers as OpenVZ will not be supported anymore. This would be free of charge and wouldn't be any a lot of work. However after 6 months nothing was migrated at all! After we started creating several support tickets at the same time, finally someone decided to take action. Result? Both servers' setup completely damaged. Our technician needed to re-setup both servers again with Debian. Then it took (almost) another month before any action was taken by SpamExperts. When action was finally taken. All servers (the two old ones and the two new ones) went completely down, because #SpamExperts technician's completely misconfigured the network connections (they created a venet or virtual network). As a result both servers were not accessable at all anymore from the outside. So we had to send a technician to the datacenter to fix these issues. In the meantime a colleague was in contact with this SpamExperts technician (Andrei R.). We explained the issue and that everything was down. And what did this technian say? He laughed (seriously?) and said he was going home.... This is how SpamExperts treats long-standing customer, who have been with them for many, many years. Apparently it's Solarwinds MSP new business approach after taking over SpamExperts. Also the superiors / management (Ilona R.) at SpamExperts (or SolarWinds) don't care about the situation at all. They only make even more false promises and tell more lies. Nothing has been resolved, nothing has been fixed and we have only more and more issues each time. Support tickets take (sometimes) hours to be answered. Support after hours is almost non-existent. Avoid #SpamExperts (by #SolarWinds MSP) at all costs! It will ruin your company. Seriously. I would advice to look into alternatives as SpamExperts will ruin your company completely. Currently we have over 400 support tickets from our customers who are all asking why the spam solution, for which they paid, is not working. And what does SpamExperts do? Nothing, nada, zilch. They simply do not care. Probably they are laughing right now, like their technician (Andrei) did yesterday. So in short; we setup the new servers 6+ months ago and in the meantime nothing happened. Finally SpamExperts thought they should do something after they received several support tickets at once. As a result they broke the Debian (both) server configurations. They didn't even inform us, but after several new tickets they said the servers should be re-setup *again* by us. So we did ofcourse (we needed to, it was not like we had a choice). So the both server configurations were re-installed from scratch again. Then it took several weeks once again, before action was taken by SpamExperts. So when they finally took action and migrated all content from the old servers to the new servers, they changed the network configurations, however instead of doing it correctly, they broke the configuration again (we took screenshots of the incompetence ofcourse, as we did with all the support tickets we submitted for legal actions). We hired a third party technician to fix the issues with the network configurations. He also stated clearly that SpamExperts completely "goofed" up the configuration. Now the front-end doesn't work at all anymore. I doubt it will ever be fixed, or by the time they "fix" it, we will not have any customers left anymore. My recommendation? Avoid, avoid, AVOID SpamExperts (SolarWinds) at any costs if you really value you business and your clients.

They say they support all major controlpanels but when you have a question about this, no one knows the answer. They don't even know how to setup Exim for outgoing mail. When i downloaded Directadmin plugin, it didn't work and they don't know how to fix it. I had to fix it mysellf. There are outgoing mail problems and again, Spamexperts has no clue how to fix this and say i have to get support from Directadmin. This is completely wrong. You offer a service and product and say you support Directadmin...Then make sure you do support it and make sure it will work. Looking for alternatves now and will change as soon as i found one. I can reccommend looking for a different company that do help clients and take clients seriously.