Studio 191 Amsterdam - Lutmastraat 191

SENIOR HOST

Part Time Position | Hiring Now

We’re looking for cool, calm and collected Senior Hosts to care for our growing collection of studios. With a focus on guest relations, operations, communication and planning – this role is about making our studio flow optimally and ensuring our guests have the most blissful experience. 

This is not a desk job [although there are planning + communication based tasks that do involve a screen whilst on-duty]. This is a role that is heavily on the ground [AKA in the studios] creating and caring for a knowledgable and motivated Host Team – problem solving, caring for the studio location and enhancing our guests’ experience is top of your list. 

If you love Operations but are too sociable to sit behind a desk, if you love being active and caring for spaces + team members, if you enjoy bringing a plan together and making sure the wheels are turning beautifully…this role could be for you.

SUITABLE FOR

> Those social butterflies, high energy communicators & positive personalities.

> Those who love Organisation & Operations [role includes some basic: scheduling, purchasing, planning maintenance, tracking deliveries, organising spaces and streamlining processes].

> Those who are looking for a proactive, not-behind-a-desk, action-packed role. You must be wanting to keeping moving – there are hardly any moments to sit down in this role!

> Those with hotel, bar, restaurant or shop work experience – who are used to thinking on their feet, finding smart solutions, getting things done – all whilst looking as cool as a cucumber!

> Those who are happy to work a combination of mornings, evenings and weekends hours [our opening hours basically] and has a flexible schedule.

>  Those who learn fast and know how to train + motivate others. This is a core part of the role.

> Those who are professional and understand they are representing the studio brand within this role.

A DAY IN THE LIFE OF A SENIOR HOST

– You arrive at the studio ready to: care for the space, check what needs purchasing, log any deliveries and hit-up the maintenance man to fix any issues. You have a plan for your working hours but are able to adapt when new priorities arise.

– You walk through the opening tasks and get the vibe going with some music, candles, tea and incense. You check that the space looks ready for our guests and enjoy giving them a friendly welcome and farewell.

– You check-in our guests for class and then the class begins. This is now the time to get through some tasks: planning the host schedule, training new hosts, responding to + catching up on the Slack messages from your teammates and organising the stock in the storage cupboards.

– You notice that some tasks around the studio are not really being done by our host team so you send out a sweet reminder to your team educating them. This is just one of the ways you care for the team – you also plan a team social gathering every 4-5 weeks to keep the community vibes going.

– The class finishes and you’re checking in with our guests to see how they found the class. Maybe the teacher also requests that we order some new props or asks you a question about the space. You know our studios, the websites, our classes and our brand inside out and can answer most of the questions you’re asked – when you don’t know, you know where to find the answers. 

– More students are soon arriving for class and you take a few moments to reset the space, ensuring they have the same beautiful atmospheric welcome that the previous guests experienced. This time a student has a question so you help them out and another student gives you some interesting feedback so you log it on Slack for our studio development.

– Another class begins and again this is your chance to check the studio is clean, tidy and organised – maybe you see that some furnishings need cleaning better or that some props need updating. It’s your keen eye for detail that keeps things looking sharp. You add these notes to our Slack workspace.

– The shift is coming to a close and so you login to our planning portal where you note your own hours + tasks from the day. As you leave the studio, you check that everything is in place + ready to go for the next person. Maybe there are a few easy tasks that you didn’t have time to do and so you hand those over to the next person to care for the studio. You pride yourself on your excellent communication and planning.

– Several hours later, you get a message from a sick host so you assist them with finding cover amongst the team. You incentivise, motivate and rally your team mates to step-in. If nobody can help, you’re willing and able to help out. 

OUR MUST HAVES

• You have a passion for being active + getting things done. 
• You have a detailed-eye for the studio space and a desire to improve things.
• You can deliver an exceptional experience for our guests + host team – communication is your superpower.
• You are not stressed out about using Whatsapp for Business or apps like Slack and/or being ‘on call’ for emergencies.
• You acknowledge the importance of accountability and responsibility within your role. You are not afraid to make decisions. You are reliable + punctual, self-motivated and solution-focused. When something needs resolving you know you’re the fastest and most equipped person to solve it.
• Available to work shifts during our industry’s required timeframes – mornings, evenings and weekends [a combination].
• Applicants are a minimum of 16 years of age. No work experience is required – full training provided.
• Must have a valid visa for working in The Netherlands and already be living in Amsterdam {preferably near one of our studio locations}.

WHAT WE OFFER

• An inspiring and active place to gain work experience. 
• Free access to all online classes.
• Studio Classes. 
• References & experience-building job for people looking to develop: management, operations, customer service & team building skills. 
• Remuneration: TBD hourly rate dependent on agreed hours. 

Feeling inspired and motivated? Know that you’re perfect person for this role? Please send us your application including: your resume, a short motivation letter & your weekly availability (all in English) by e-mail to: [email protected] 

Please write your full name + “Senior Host” as the subject line of your email.